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Customer Support Computer Science Resume...
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Title Customer Support Computer Science
Target Location US-VA-Ashburn
Email Available with paid plan
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Candidate's Name
Street Address  Apollo TerraceAshburn, Virginia Street Address
Home Contact: PHONE NUMBER AVAILABLEMobile Contact: PHONE NUMBER AVAILABLEEmail Contact: EMAIL AVAILABLEFederal Civilian Code: GS-2210-14-09Education and TrainingMaster of Computer Science/Engineering, 1996-Johns Hopkins University, Baltimore, MarylandBachelor of Science in Computer Science, 1989-Texas Southern University, Houston, TexasProfessional ExperienceDepartment of the Interior, Office of the Solicitor, Washington, D. C., and Reston, Virginia.Senior IT Specialist: January 2016  Present.Supervisor CIO, Branch of Information Services, Stephan Graves/Retired  reference available upon requestSenior Infrastructure Administrator for the SOL Network including Servers and SANSActive Directory; Responsible for maintaining user data, accounts, shared data etc.Administrator for SOL System Back Up: Denver, DC and Reston.Responsible for working with Cisco switches; management and maintenanceWork closely with the current vendor, Verizon, to maintain the necessary Routers to keep the Network operatingLead person responsible for setting up and configuring the PIV enforcement cards for all SOL employees and contractors. Troubleshoot issues that arise with the PIV cards.Mobile device configuration for iOS and Android; install necessary security features required for SOLDepartment of the Interior, Office of the Solicitor, Washington, D. C., and Herndon, Virginia.Customer Support Supervisor: October 2008  2016.Supervisor CIO, Branch of Information Services, Stephan Graves/Retired  reference available upon requestWorked closely with SOLs budget officer(s) to procure necessary funding for the Customer Support group in SOL  which included contractor salary, equipment purchases, etc.Managed team that included 2 full time Federal employees and 3 full time contract employees for the Customer Support Shop for SOL  duties included: leave request approvals, equipment purchase approvals, if issues needed to be escalated, employees would send to myself for resolution, employee evaluations, close work with upper management.Research lead on cost effective purchases for Customer Support Shop  including but not limited to computers, printers, copiers, supplies, etc.  Which included contrast and compare all costs and values to procure the best equipment solutions.Department of the Interior, Office of the Solicitor, Washington, D. C., and Herndon, Virginia.Information Technology Specialist: June 1999-2008Supervisor CIO, Branch of Information Services, Craig Little John (202) 208-6611Department of the Interior, Bureau of Indian Affairs, Washington, D. C. Detail AssignmentInformation Technology Specialist: - May 1997-1998.Supervisor Mike Jones (202) 208-4243Department of the Interior, Bureau of Land Management, Washington, D. C.Computer Specialist: June 1986-1999Supervisor Paulette Little, (202) 208-3801SkillsApplications: IIS6.0, MS 2003-2016 Office Suite, Adobe Acrobat DC, Internet Explorer 11.0, Visio 2013.Operating Systems: Windows (7,32-64-bits,10.0-64-bits, 2000), DOS 7.0 and above, Linux (Red Hat 9, Ghost 12.0-UNIX IBM-AIX 4.5, Windows Servers 2003-2008 R2-2012 R2)Awards2005Star Award recipient for tenacious efforts in installing and configuring complex applications software2004Office of the Solicitor Employee of the Year2003Star Award recipient for successful emergency installation of Contingency Liability System (CLS)2002Star Award recipient for implementation of secure desktop environment2000Star Award recipient for outstanding effort in the successful completion of Year 2000 Upgrade Project1999Star Award recipient for the creation of litigation and court case tracking system

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