| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address PH: PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: To find a position where I can utilize my skills and experience.Experience:Bilingual Benefits Analyst10/04/2020 to Present Aerotek StaffingProcessing password resets.Open EnrollmentDependent VerificationsQuality Life EventsBilingual Scheduling Rep09/25/2019 to 07/08/2020 Jackson Hewitt -WFHScheduled appointments for tax clientsBilingual Scheduling Rep020/03/2019- 09/01/2019 Grady Health Systems Atlanta GaVerified insuranceScheduled appointments for primary care and specialty careUpdated patients demographicsRegister new patients in epicPassword reset for My ChartBilingual Patient Access Rep05/21/18 to 01/18/19 Present Childrens Healthcare of Atlanta Atlanta GaProcessed payments and located missing paymentsVerified insuranceScheduled appointmentsUpdated patients demographicsCustomer Service Rep II10/6/2017 05/18/2018 - Broad Path Healthcare Solutions -Work from homeRespond to calls from members and providers concerning healthcare coverage, claims and taking payments.PayrollBillingMembership Administrator8/14/2016 July 28/2017 Institute of Industrial $ Systems Engineers Norcross, Ga Liaison with IISEs Technical Societies and Divisions, including working with the leadership to ensure they are aligned with IIEs overall strategic plan. Provide administrative support to IISEs Technical Societies and Divisions including supporting membership recruitment and retention efforts, publishing volunteer-written newsletters using Constant Contact, updating websites using a content management system, elections, meeting minutes, etc. Supporting volunteer use of collaborative tools like Dropbox, Meeting Wizard, GoToMeeting, conference call support, etc. including seeking out and deploying newtools as needed to support growth.Bilingual Customer Service Rep II /SME10/06/2013 11/10/2015- Morneau Shepell- Atlanta, Ga Respond to inbound calls from clients, employees and vendors concerning HMO, PPOand POS questions and or plan questions. Processing password resets. Liaises with clients representatives, internal; consultants and administrators Insurance and financial company representatives. Complete call logs follow up as required. Other task or special projects as required. Accept warm transfer calls from MSR on escalated calls. Responsible for researching and resolving complaints to ensure customer retention and satisfaction. Responsible for reviewing and sending updated carrier file information to vendor partners. Performing dependent related updates to policy. Respond to mid-level billing concerns. Processing and reviewing termination and effective date changes request. Claims and appeals. Helpdesk Reviewing ICD-9 codes.Bilingual Customer Service Rep II05/16/2011 08/30/2013 - Delta Dental Insurance Alpharetta, Ga Respond to complex telephone, electronic and written inquiries from dental/vision professional, groups, subscribers and brokers. Expediently accesses reference materials to analyze and determine appropriate responses to telephone, electronic and written inquires. Communicate eligibility. Benefits and claims status, policies and procedures. Document each customer encounter and resolution in the appropriate computer tracking systems and adjusting systems discrepancies. Identify and report computer discrepancies. Accurately completes online/hardcopy forms and route to the appropriate department. Process claims. Track follows-ups and ensure that issues are resolved within standards. Provides support to other departments.Customer Service Manager0/02/2009 -03/31/2011 C&C Trading Post Corp Bethlehem, Pa Managed office with staff of 4 employees. Customer service / in person and on phone.Receptionist / Marketing / PT06/30/2009 -11/08/2010 Saucon Valley Manor Assisted Living Hellertown, PA Answer and direct incoming calls. Sort out incoming mail for residents. Compose Staff memos. Conduct marketing tours for potential residents. Data entry Greet residents and their quest upon and leaving facility. Client services and administrative support.Lead Organizer/Vita Site Coordinator09/05/2003 07/30/2009 Lehigh Valley Acorn Allentown, Pa Organize community projects. Hired and train new employees. Payroll Manage office and made out weekly employees schedules. Translator.Education Sarah. J Hale High School 1984 - Brooklyn NY S.U.N.Y @ New Paltz 1984 1986 Colorado Technical University -- Associate of Science in Health Administration Services - 2018Skills/Qualification MS Office, Word, Excel, PowerPoint, Outlook, CMS, Citrix, Epic, SharePoint, Constant Contact, Drobox, Trax, SmartBen, Fluent in Spanish and English Excellent Communication Skills Strong Customer Service Background History of Leadership and Teamwork |
