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Click here or scroll down to respond to this candidate12524 S. Laflin, Calumet Park, IL 60827(773) EMAIL AVAILABLECandidate's Name
ObjectiveSeeking a position in Management, that utilizes excellent organizational, written, and verbal skills with specific interest in staff, and office.Professional SummaryExtensive focused experience in office management and automotive management.Proven accomplished record of excellent written and verbal communication including facilitating training and development of diverse staffRecognized team leader and team builderExcellent organizational and managerial skills, adept at eliminating redundancy and improving efficiencyCapable of handling multiple tasks simultaneouslyHighly focused and results-oriented in support of complex deadline-driven operationsExperienceAutozoneChicago, IL7/2010-PresentStore ManagerOversee customer service and provide support services as requiredEstablish and maintain strong client base because of dedicated customer service activity.Coordinate all phases of operations including staff recruiting/hiring/retentionMonitor and evaluate performance and foster team work and improved team relations.Negotiate and maintain vendor contracts, generated invoices and revenue reports.Created in-store promotions/displays to maximize product marketability and appealConsistently exceeded sales goals generating 15% quarterly repeat-business growthGovernors State UniversityUniversity Park, IL11/2009-5/2010Office AssistantManage office traffic and phone receptionAssist walk-in students by answering questions, providing referrals, locating materials in the resource libraryExecute administrative tasks, including data collection, entry of jobs and internships into Erecruiting system, copying, filing, preparing mailing, running errandsAssign students and alumni a password to utilize the employment databaseManage job posting process for federal work-study and regular student employment on campusAdvance Auto PartsChicago, IL4/2007-12/2008Store ManagerProvided courteous, efficient customer service and provided timely response/resolution to customer inquiries/concernsManaged and organized daily operational functions to include staffing, cost and inventory controlConsistently exceeded sales projections by 20% while reducing labor and inventory associated costConducted financial analysis to identify trends and variancesReconciled payroll, accounts payable and receivable transactions dailyEnforced security, safety and sanitation complianceProjected PAR levelsCorresponded with vendors and commercial customers regarding sales and product qualityAutozoneChicago, IL6/2004-4/2007Store ManagerOversaw customer service and provided support services as requiredEstablished and maintained strong client base because of dedicated customer service activity.Coordinate all phases of operations including staff recruiting/hiring/retention,Monitor and evaluate performance and foster team work and improved team relations.Negotiated and maintained vendor contracts, generated invoices and revenue reports.Created in-store promotions/displays to maximize product marketability and appealConsistently exceeded sales goals generating 15% quarterly repeat-business growthKelly ServicesChicago, IL7/2003-11/2003Branch SupervisorComputed annual, quarterly and monthly benefits as well as payroll totals for clientsInterviewed prospective employees using indicators to assess personality correlation to job performanceCoordinated orientations and exit interviews for part-time and temporary employeesManage compliance with Affirmative Action Hiring Procedures, EEOC, and Labor LawsKelly ServicesChicago, IL7/2001-5/2003Partnered Staffing ManagerOperated as a liaison between Kelly Services and Kraft Foods Chicago PlantServed as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problemsIdentified staff vacancies, recruit, interview, and select staffProvided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefitsPerformed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary proceduresAnalyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.Planned, organized, directed, controlled or coordinated the personnel, training, or labor relations activities for three shiftsComputershareChicago, IL9/2000-7/2001Customer Service RepresentativeAdvised customers on personal account informationResearched and responded to questions regarding stockholder accountsReceived and processed incoming mail and phone inquiriesPrepared memo and fax correspondence in reference to account detailTrak AutoChicago, IL9/1997-9/20001st Assistant ManagerProvided excellent customer care/service while assisting customers with locating and selecting merchandiseTrained new staff members in customer service and automotive marketing skills.Supervised shift operational processesExercised basic, shift-to-shift financial control to meet the restaurant profit margin targetsEducationSouth Suburban CollegeSouth Holland, IL2001-2006Associate Degree Business Administrative ManagementCertificate in Administrative Assistant, Supervisor Skills, and Business AdministrationBachelor Degree Interdisciplinary Studies Minor in Business Dec 2024ReferencesReferences are available on request. |
