| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
Canton, GA Street Address | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE | LINKEDIN LINK AVAILABLE
Profile
Results-driven professional bringing an extensive record of progressive growth and
accomplishment from multiple customer-centric industries. Proactive manager with a dedication
to achieving quarterly goals and expanding operations while consistently building new business
relationships. Strategic problem-solver focused on anticipating challenges and opportunities to
set clear, achievable goals and develop actionable plans to meet them. Offering up-to-date
knowledge of Mac and Microsoft operating systems and applications.
Skills & Abilities
Proficient in Microsoft Word, PowerPoint, Salesforce, NetSuite, Zendesk, CaterEase,
Excel, and macOS Notion, Slack, Shopify, Monday
Proposal development Ticketing
Account management Deadline-oriented
Customer onboarding Skilled multi-tasker
Talent development Conflict resolution techniques
Excellent written and verbal communication Vertical SaaS
skills Inter-departmental collaboration
Experience
CUSTOMER SUPPORT REPRESENTATIVE | GUMP'S | OCTOBER 2022 PRESENT (SEASONAL)
Manages customer accounts using multiple CRM systems.
Creates and solves tickets for customer accounts using Zendesk.
Applies ERP business applications to define measurable goals for customer success and
retention that align with the overall business objectives.
Utilizes Zendesk and Shopify applications to maintain customer orders and profiles.
Uses NetSuite to manage warehouse inventories and order statuses.
Partners with internal product and sales teams on development, integration, and maintenance
of quarterly goals which have a direct impact on customer metrics.
Monitors performance, forecasting, and service quality of quarterly goals.
Assists with new hire training and talent development
Handles customer inquiries pertaining to placing orders, order statuses, cancellations, returns,
and refunds using the Amazon Web Services (AWS) application.
Records minutes for daily customer interactions and weekly staff meetings.
Communicates via Zoom and Microsoft TEAMS to continuously meet and relay information
between customers, co-workers, and supervisors.
EVENT CAPTAIN | AVALON CATERING | FEBRUARY 2024 PRESENT (CONTRACT)
Demonstrates efficiency in coordinating and directing banquets for up to 500 guests.
Facilitates talent acquisition and development of third-party service companies.
Manages staff and event schedules, and maintains effective timelines, using the Cater Ease
application.
Ensures consistency and the highest level of service through staff development and pre-shift
meetings for all staff members.
Assists the operations team with developing strategies and designs for each event.
Implements problem-solving techniques in time-sensitive circumstances.
Responsible for organizing event materials, event set-up, and event execution.
Oversees staff and task delegation.
Serves as the main point of contact for the duration of a client s event.
Acts as a liaison between the client and event coordinator for the duration of each event.
EVENT MANAGER | DISTRICT EVENTS AND CATERING | FEBRUARY 2022 OCTOBER 2023
Abides with a strict event timeline by communicating with the client, delegating staff duties,
and assisting in event preparations.
Collaborates with the event coordinator to ensure proper event execution and client
satisfaction.
Generates event re-cap reports highlighting learned advantages and setbacks for employee
education.
Uses effective problem-solving techniques to address quality-of-service issues with vendors
and clients.
Participates in event space walk-throughs to develop layout designs and proactive event
timelines.
Records minutes for weekly management BEO meetings.
MANAGER | THE COURTYARD MARRIOTT | FEBRUARY 2021 FEBRUARY 2022
Utilizes the Salesforce software to generate new leads, maintains contracts and develop key
guest relationships.
Uses the Square Appointments application to maintain staff schedules.
Page 2
Manages front desk duties, including but not limited to daily arrivals and departures, guest
payments, vendor order sheets, daily cash drops, staff time sheets, and inventory
management.
Achieves targeted quarterly revenue for event space and overnight room bookings.
Establishes and nurtures long-term vendor relationships enabling the company to control
costs, mitigate risks, and improve services.
Efficiently cold-called over 30 potential guests daily, with a monthly average closing rate of
90%.
Negotiated current LNRs with corporate guests to safeguard the profitability of corporate
travel during a pandemic.
Raised event room contract closures by 60% in 2021.
Education
BACHELOR OF ARTS IN GEOGRAPHY| DECEMBER 2019| KENNESAW STATE UNIVERSITY,
KENNESAW, GA
MINOR OF ARTS IN ENVIRONMENTAL STUDIES | DECEMBER 2019| KENNESAW STATE
UNIVERSITY, KENNESAW, GA
Activities and Interests
Writing, Research, Hiking
Page 3
|
