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QA/Tech Support
About Me
For the past 3 years working in QA/Tech support I ve had the
pleasure to develop and learn new skills. In that time, I was also
given the opportunity to travel and enrich my knowledge of the
My Contact field I work.
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
500 Hibiscus Road Casselberry
Fl 32707 Professional Experience
Logic Controls | QA/Tech Support
Skills August 2019 - June 2023
Key responsibilities:
Jira Introduced technical terminology to non-technical end users.
Github Supplied training materials and procedures to educate users in
MYSQL proper use of hardware and software.
Android Studio Traveled to out of state clients location to aid in understanding of
company software. and resolve conflicts.
Fresh Desk Performed series of regression tests to ensure latest development
Asana and production versions of company software run as expected.
Microsoft Word Created tickets on Jira to inform developers of bugs,
improvements, and new features that would need to be done to
Power Point
the software.
Microsoft Sharepoint Provided docs illustrating how a new features for the company's
KDS app should operate.
Generated reports from MYSQL database for clients.
Edited database table values.
Education Background
Captel Service Specialist | Service Specialist
University Of Central Florida March 2017 - March 2019
Bachelor of Arts (B.A.) In Key responsibilities:
Information Technology Transcribed voice to text for hard of hearing clients using
Orlando, FL Dec 2019 company's software.
Provided training to new hires on how ot properly use company
software.
University Of Central Florida
Bachelor of Arts (B.A.) In Biology
Orlando, FL Dec 2016
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