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Canton, MSPHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveDedicated and experiencedprofessional seeking a position as aCustomer Service Representativewhere I can leverage my exceptionalinterpersonal and communicationskills to resolve customer issues andfoster positive relationships betweencustomers and the company.Key Qualifications- Creative problem-solving- Empathy- Senior Support Technical Advisor- iOS Technical and Hardware Support- Calm under pressure- Optimistic team player- DispatcherWork ExperienceTeleperformance**Senior Support Advisor**_February 2021 - March 2023_- Provided technical support forcomputer systems, addressing a widerange of technical issues.- Managed vendor relationships andparticipated in technology planningand budgeting.- Led team meetings and createdcontent to enhance teamperformance.- Maintained professionalism andcourtesy while resolving customerissues, achieving high satisfactionratings.- Utilized diagnostic tools to identifyand resolve technical issueseffectively.- Set up and troubleshot PCs, Appledesktops, laptops, and mobiledevices.Junkyard Speedway Race Track**Track Coordinate Manager & ControlTower Coordinator**_March 2017 - Present_- Developed race formats andmanaged racer statistics usingMicrosoft Excel.- Controlled computerized trafficsignals and ensured safety measureson the motocross and go-kart tracks.- Communicated critical information todrivers during races, ensuringparticipant safety.Bells Educare and Preschool**Pre-K Teacher**_March 2016 - 2020_- Managed daily operations, ensuringchildren were signed in and out withapproved adults.- Served as the main contact forparents and professionals, maintainingupdated emergency contactinformation.- Performed administrative tasksincluding managing communicationsand maintaining records.Sanders Cleaning Service**Office Manager**_January 2015 - 2017- Handled incoming and outgoingcustomer calls, scheduling cleaningappointments.- Resolved customer complaintsprofessionally and maintained apositive team environment.- Trained cleaning staff on technologyand ensured compliance with safetystandards.Sweet Toothe Southern Catering**Owner**_March 2014 - Present- Created and managed eventcontracts, ensuring meal preparationand delivery met customerexpectations.- Planned menus and sourcedingredients, maintaining highstandards of service and cleanliness.Madison County Detention Center**Corrections Officer**_October 2003 - March 2005_- Monitored inmate behavior andmaintained order in various settings.- Processed arrestees and contributedto the security of the facility.- Developed effective workingrelationships with staff to enhancefacility operations.Education**High School Diploma**_Velma Jackson High SchoolReferencesAvailable upon request.