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Rockville, MD PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfileCaring, skilled, and passionate about positively impacting programs and helping participants by providing expert support. Familiar with Electronic Health systems and Microsoft Office and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.ExperienceADVOCATE, CUSTOMER SERVICE I CAREFIRST, BLUECROSS BLUESHIELD(BCBS) FEBUARY 2022  JULY 2022 Managed vast amounts of data, including customer information, claims data, and policy details. Utilized various software systems for data entry, data verification, maintaining data integrity, and customer relationship management (CRM) tools (Citrix, HealthRules, and EVS). Handled multiple phone calls and inquiries simultaneously, ensuring the best possible care for members. Resolved complex situations, including claims issues, policy questions, and coverage disputes. HEALTH CARE CUSTOMER SERVICE POTOMAC PHYSICIANS ASSOCIATES MAY 2021  AUGUST 2021 Maintained frequent phone contact with provider representatives, third-party customer service representatives, pharmacy staff, and case managers. Provided assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications. Delivered exceptional customer service, resolving customer requests in a timely and accurate manner, and escalating complaints accordingly. Triage cases involving serious symptoms in a timely and empathetic manner. DATA ENTRY CLERK RETAIL DATA LLC JANUARY 2021  AUGUST 2021 Used a company-provided handheld data collection device to record prescribed product information. Followed specific criteria to capture information such as item prices, displayed promotions, and pictures of product merchandising. Transmitted files to the corporate office for review and conducted quality checks to ensure team accuracy.WAITER INGLESIDE AT KINGFARM MAY 2019  AUGUST 2019 Greeted and seated guests with a warm and friendly demeanor, creating a positive first impression. Attended to guest inquiries, provided menu recommendations, and ensured a high level of customer satisfaction. Efficiently took and recorded customer orders, accurately transmitting them to the kitchen staff. Managed multiple tables simultaneously, ensuring timely and attentive service to all guests. Page 2CertificationsCERTIFIED SCRUM MASTER (CSM)  SCRUMALLIANCECERTIFIED SCRUM PRODUCT OWNER (CSPO)  SCRUMALLIANCE EducationCURRENTLY PURSUING BA/MS IN IT MANAGEMENT  WESTERN GOVERNORS UNIVERSITY(WGU), UTBACHELOR OF ARTS IN PSYCHOLOGY  PAUSED, UNIVERSITY OF MARYLAND BALTIMORE COUNTY BALTIMORE (UMBC), MDSkills & Abilities Proficient in Microsoft Office (Word, Excel,PowerPoint, etc.) Experienced with NextGen HER solutions Document Review Agile methodologies AWS Data Collection Call Management Customer Service Linux Atlassian Jira, Kanban