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Click here or scroll down to respond to this candidateCandidate's Name
Cell PHONE NUMBER AVAILABLEBusiness PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER OBJECTIVEDedicated professional with excellent customer service skills focusing on Client Relations/Customer Service PROFILE More than 10 years of Administrative and Customer Service experience in a diverse business setting. A highly energetic professional, able to establish long-term and positive relationships with clients, co-workers and outside resources. Skilled in working as an Independent Consultant and as an enthusiastic team player. Interested in opportunities focusing on human relations and customer care . PROFESSIONAL EXPERIENCE:AmeriCorps-Philadelphia,PAMarch 2023-Current-Community Corps Member/Mental Health First Aid Responder Conduct on the ground outreach to connect Philadelphia residents to city anti-poverty resources such as canvassing and text banking Conduct needs assessments, eligibility screenings, resource referrals and resource enrollment/application support for residents Foster relationships with internal and external city leaders and community-based organizations AmeriCorps Members will input outreach data entry by inputting resident resource responses into VAN system Training and Professional Development facilitated by staff to further cultivate the culture of service by including relevant trainings that will evolve around diversity, equity and inclusion Career Coaching- individual career assessments will be created for each member by our Career Coordinator Participate in the greater AmeriCorps community in Philadelphia and access its resources and benefits Attend AmeriCorps week celebration, national service events in Philadelphia AmeriCorps-Philadelphia,PAMarch 2023-Current-Outreach/ Support Associate (Philadelphia Water Dept)-Provided water customers with support in submitting documents requested by the letter sent to homes by the Philadelphia Water Department.-Directed residents for in-person support to Neighborhood Energy Centers, Libraries and Community Health Workers and other City Agencies.-Conducted surveys to gather customers' interest and eligibility for LIHWAP (Low Income Household Water Assistance Program).-Made outbound calls to residents, assisted with incomplete or denied applications to protect customers from shutoffs-Aided with assistance programs and payment agreements UESF -Philadelphia, PAAugust 2021-Current-Certified Housing Resource Specialist Assist clients in locating appropriate and affordable housing. Advise and direct clients in the development and implementation of an action plan for securing housing. Maintain good working knowledge of available housing in the community. Initiate and maintain communication with case managers in supporting client's success in sustaining housing. Serve as a liaison with landlords and utility companies to achieve stable housing for clients. Provide transportation to clients, as necessary. Conduct housing quality inspections of properties and ensure all units pass rent reasonableness as defined by HUD. Maintain professional boundaries and model appropriate behavior. Enter required information in client database accurately and in a timely fashion. Maintain accurate case notes, client data and other records according to agency, funder, and professional standards.. Market housing programs to landlords, develop marketing materials for recruitment of landlords, and build positive relationships with them. Attend and participate in regular supervision meetings, team meetings, and staff meetings. Other duties as assignedHRMOM, LLC- Philadelphia, PA (Remote Part-Time)August 2020-Current-Human Resource Assistant Provides comprehensive administrative and clerical support to business staff and management. Performs a variety of typing assignments as appropriate to the position Manages CEO scheduling & calendar, Perform office duties, such as telemarketing or client service inquiries, maintaining client records, billing clients, or receiving payments. Performs recruiting prescreening functions for employers. This includes job posting, updating ATS, phone screenings, completing onboarding meeting Assist SMC in creating graphics using Canvas and maintain social media postings for companies using Hootsuite. Proofreads for spelling, grammar, and layout, making appropriate changes. Responsible for accuracy and clarity of final copy and correspondence with clients via email. Serve as point of contact for projects managed in portfolio. Perform office duties, such as client service inquiries and maintaining client recordDepartment of Human Services, Department of Public Welfare - Philadelphia, PA June 2014-February 2019-Clerk Typist II/Assistant D.A. Secretary Strong customer service focus: manage applications, information and resources as needed. Office management: Organize and distribute comprehensive case records to staff; manage incoming mail.-Independent Sale ConsultantBounce Hair SalonBelamor Hair Salon3D Hair SalonNya NaturalsJuly 2011-Current Design market strategies in order to provide competitive products and services. Creating unique products to benefit and or enhance the wellness of clientele. Achieve customer expectations in terms of services, features, benefits and prices. Merchandise handcrafted products through hostess events, vendor fairs, social media and face to face interaction.Precious Memories Daycare-Philadelphia, PAApril 2010-June 2011Child Care Associate Caring for children from the ages of birth-5yrs old in various environments and providing educational, social, physical and intellectual support to aid appropriate development. Prepare and organize mealtimes and snacks for children. Supervise and monitor the safety of children. Cultivating relationships with children, parents, and guardians. The Philadelphia Housing Authority - Philadelphia, PA January 2007-March 2010-Asset Property Manager-Family/Senior Housing Developments Adhered to HUD regulations for the performance of client file audits, monthly housing inspections, vacancy reduction, site transfers, and housing codes. Responsible for managing cash flow analysis of $75,000 per month. Determined eligibility for new admissions. Primary scheduler for apartment exhibition. Recertified yearly leases for existing residents. Supported Resident Council Leaders and local community organization monthly meetings. Responded to resident requests and or complaints in a timely manner. Managed and delegated work assignments to maintenance staff. Generated and audited daily maintenance order requests. Decision-maker for all scope of work and extensive contractors work. Initiated Microsoft Office; Word, Excel, PowerPoint, Outlook and McAfee systems for the completion of site goals, staff performance evaluations and financial inquiries. Candidate's Name
Page 2The Hartford Group (AARP) - Fort Washington, PAJuly 2005-December 2006-CSR Sales Associate - Inbound Calling Customer Service Center Initiated & managed membership plans. Established customer care relationships with AARP members. Responded promptly to all inquiries regarding Long Term Care Health Programs. Performed alterations and benefit modifications on various support systems. Processed enrollment and financial payment inquiries. Directed product requests, fulfillments and correspondences to the work center. Commonwealth of PA Department of Public Welfare- Philadelphia, PA September 2002-September 2004-Clerk Typist II/Receptionist Reviewed pertinent case record forms for completeness, accuracy and deviation. Analyzed interview recordings and reported demographics and inquiry transactions into CIS systems. Systemized and distributed case records and all related materials to staff. Retrieved daily electronic applications and generated EBT assistance cards for eligible clients. Interpreted and processed State documents for file clearances and eligibility. First Union National Bank- Philadelphia, PAMarch 1999-September 2000-Production/Support Service Center, Film Librarian/ResearcherResearched confidential bank information, retrieved checks and financial records at the customers request.Allocated work assignments to associates.Performed image documentation with the operation of Kodak Microfilm Systems. EDUCATIONBachelors Degree in Business ManagementCompletion-May 2004Peirce College, Philadelphia, PACertificate of Completion in Childcare ManagementCompletion-June 2013Penn Foster CollegeLIFE SKILLS TRAINING Mental Health First Aid Responder certified Narcan Training Stop the Bleed Training Findhelp.org verifiedMANAGEMENT TRAINING COURSESQuality Leadership SkillsTime ManagementTeam Building SkillsInterpersonal Skills |
