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Click here or scroll down to respond to this candidateCandidate's Name
Elizabeth City, Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYProfessional and well-rounded with excellent clerical and team support skills. Personable and skilled at using relationship-building to cultivate positive client, staff and management connections. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.SKILLSCash management & drawerbalancingPayment processingCustomer assistanceTraining and mentoringEXPERIENCE08/2015 to 7/2022AAI Recycling Lewisberry, PAOperated cash register, made payments and provided accurate money for recycled metals.Completed daily recovery tasks to keep areas clean and neat for maximum productivity.Worked closely with Management to assist customers. Processed all transactions promptly to prevent long customer wait times. Trained new team members in cash register operation, operation procedures and customer service.Maintained price sheets and records for payout window Collect and sort company mailAnswer all company phone calls and direct accordingly 01/2006 to 01/2015 Claims AuditorDelta Dental Mechanicsburg, PAAnalyzed claims processing errors, gleaning information to determine origin of issues and initiated corrective action.Assessed insurance claims and reviewed eligibility information for members to determine if payments had been properly made.Prioritized daily tasks to complete workloads within department's expected timeframe.Remained professional at all times, especially when speaking to customers or responding to messages to represent company's high level of service. Paid and processed claims within designated authority level. Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.Handled and processed variety of claims, including Ortho and adjustments.Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.Reviewed claims to ensure accuracy, resulting in multiple claim reductions. Reviewed and resolved open claims and change orders to determine entitlement for additional payment.Analyzed and audited open claims to calculate additional payments owed.10/2003 to 01/2006 Customer Service Representative Delta Dental of California Mechanicsburg, PADe-escalated problematic customer concerns, maintaining calm, friendly demeanor.Documented conversations with customers to track requests, problems and solutions.Fielded customer complaints and queries, fast-tracking them for problem resolution.Upheld strict quality control policies and procedures during customer interactions.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Assessed customer account information to determine current issues and potential solutions.Asked probing questions to determine service needs and accurately input information into electronic systems.Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Remained constantly aware of customer activity to ensure safe and secure shopping environment.Reviewed account and service histories to identify trends and issues. Family Service CounselorDignity Memorial Camp Hill, PAAssisted clients with selection of burial caskets, grave markers and service options.Helped make pre-need arrangements for forward-thinking customers. Provided tools for clients and families to communicate better, and negotiate issues for improved family relationships. Consulted with families of deceased regarding final arrangements tactfully.Offered counseling and comfort to bereaved family members and friends. Prioritized and organized tasks to efficiently accomplish service goals. EDUCATION AND TRAINING06/1984 High School DiplomaRed Land Senior High School Lewisberry, PA06/1984 Office Management Course Completion: Office Management Cumberland Perry Vo Tech Mechanicsburg, PA |
