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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI have had the pleasure of helping Four-Diamond hotels exceed aggressive revenue and profit targets for over a decade through the design and implementation of continuous improvement and employee development initiatives. The success that I have achieved throughout my career can largely be attributed to my expertise in the following areas:Director of Food & BeverageSouthwest Value Partners dba The Union Station Nashville Yards. Nashville, TN.Sept. 2023 Oct. 2024. PHONE NUMBER AVAILABLEA 124 year old former train station 4-diamond, boutique luxury hotel with 125 uniquely decorated rooms. An Autograph Collection property. Stationairy restaurant featuring a locally sourced menu. Ergo Bar located in the Grand Lobby with nightly entertainment. In Room Dining. 11,000sq.ft of historic meeting spaceAssistant Director of Hotel Operations Rooms DivisionHyatt Hotels. Hyatt Regency Downtown. Phoenix, AZ Sept. 2021 Sept. 2023 PHONE NUMBER AVAILABLEA 690-room property adjacent to the Phoenix Convention Center overseeing Front Office, Bell Staff, Valet & Housekeeping Departments. Business mix of group, transient and association with revenues of $65 million, meeting or exceeding guest service scores and averaging over an 85% Colleague Engagement Survey consistently.Representing the property at preconvention meetings, site inspections and daily interaction with our guests.Asst. General Manager/Director of Food & BeverageRemington Hotels dba Renaissance Palm Springs Hotel. Palm Springs, CA. Oct 2018 - Aug 2020. PHONE NUMBER AVAILABLE I was recruited by this Four-Diamond hotel with 410-room to oversee the 110-member Food and Beverage teamBy leading our team to aggressively pursue its production targets, we secured $9M annually and elevated bar sales by 25% and lunch sales by 22%. We also achieved a 78% guest satisfaction score (104% of goal) by training the team to rapidly resolve complex issues and ensuring the consistent provision of exceptional service. Created enhanced incentives for the Catering team resulting in an 18% increase in wine sales, decreasing food cost by 16% through the design of new menu items that utilized similar ingredients, and growing pool cabana revenues by 100% with the creation of new food and beverage package mixes.Director of Banquet OperationsTwo Roads Hospitality dba The Camby Hotel. Phoenix, AZ. May 2017 Sept 2018 602.468-0700 A 4-diamond, luxury boutique hotel of 263 rooms, 21,000sq. ft. of meeting space hosting high profile sports & entertainment and high-end social market events was the propertys main source of business which was a $6 million in revenue operation. Lead a team of one manager, six captains and over 40 hourly associates. Ordered all alcohol for the entire hotel. Raised the companys meeting planners satisfaction by 25 points. Assisted with the Catering forecast. Created a Meeting Planners Amenity for the group's office which created a home office feel. Covered Food & Beverage Manager On Duty shiftsAsst. GM/Director of Food & Beverage PHONE NUMBER AVAILABLEJohn Q Hammons Hotels dba Embassy Suites Hotel & Spa. Albuquerque, NM. March 2016 March 2017 Albuquerques busiest hotel with an occupancy for the year of 78%. Duties included forecasting food & beverage revenues, on the floor overseeing complimentary breakfast, Manager-on-Duty shifts, reviewing labor schedules on a daily and weekly basis, and addressing Human Resources issues. Conducted monthly inventories and P&L reconciliations. $10 million in food & beverage revenue. Created a Site Inspection SOP that assisted in taking more business from the comp set. Implemented training program for all outlets to improve service delivery. Made a frequent guest amenity program which resulted in 20 points higher guest satisfaction.Director of Catering/Convention Services PHONE NUMBER AVAILABLEJohn Q Hammons Hotels dba Renaissance Hotel & Spa. Glendale, AZ April 2013 March 2016A 320 room, 110,000sq. ft. convention hotel 4-diamond hotel. Hosted two Super Bowls, Final Four NCAA Tournaments and the yearly Fiesta Bowl. Large conventions and Sports & Entertainment were the main markets for hotel. Primary duties were overseeing Catering & Convention Services Managers, forecasting revenues, servicing large, high profile conventions and events. $14 million in catering revenue property. Primary group corporate and association convention hotel. Oversaw a team of six managers and one assistant. Assisted operations team on NFL Sunday game days as well as NHL game days as both Arizona teams stadiums were adjacent to property. Increased event satisfaction scores to be consistently above brand standard.Director of Banquet OperationsClassic Hotels & Resorts dba Arizona Grand Resort. Phoenix AZ. Sept. 2008 April 2012 PHONE NUMBER AVAILABLEArizonas 3rd largest 4-diamond resort of 740 two-room suites along with 120,000sq. ft. of meeting space. Primary business is high-end, large corporate conventions along with leisure business due to the resorts golf course, spa and 17-acre waterpark. $16 million in Banquet revenue for the property. Oversaw a staff of six managers, twelve supervisors and 120 associates. Monthly Profit & Loss reconciliation. Duties included those of Food & Beverage Director Represented department at Site Inspections. Met daily with clients to ensure we were exceeding their expectations.Other Work Experience:Banquet Captain Food & Beverage ManagerBanquet Manager Front Office ManagerCatering Sales Manager Group Sales ManagerConvention Services Manager Restaurant ManagerEducation: Scottsdale Community College. Associate of Arts & Sciences in Hotel & Restaurant ManagementKnowledge in these Industry Related Areas:CI/TY AdministratorDelphi Catering ProgramMicros POSOperaADP Time-SaveriBuyefficientBirchstreetProfit Sword ProficientP&L ManagementBudget ManagementCost Reduction / ControlRevenue & Profit GrowthContinuous Process ImprovementsInventory ManagementCustomer Satisfaction & RetentionRecruiting & Staffing InitiativesCoaching & MentoringEmployee Training & Development |
