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EMAIL AVAILABLE PHONE NUMBER AVAILABLEHighlightsInteraction with multiple clientsOperated multiple phone linesOperated multiple monitorsManaged and exceeded many call metricsMade outbound calls for collections of paymentsProblem solvingProcessed large transactionsOver 15 years coaching adult and high school sports teams; Softball and VolleyballOrganize schedules, collect moneys, organize practice plans and recruit players for teamsRan practices, managed dugouts, pitching and catching coachOver 1 year managing recreational sports clubPromoted & scheduled leagues, hired and scheduled refereesSupervised staff and oversaw gym operationsProvided customer service, promoted sales and sold membershipsRecent experience assisting students in education; K-5Computer knowledge; ability to type 35 in wpm & 10 keyUse of Excel, ABC and Club systems softwareOver-achiever with excellent time management and attention to detailTeam player that is always willing to jump in and help othersDHR,Citrix, Genesis,MMISNew Applications for benefits for, schedule appointment, fix issues on accounts.Work ExperienceRemote /Call CenterTotalmed PH TechCustomer care coordinator 1 For the State of Oregon DHSJuly 2022- Current Ending 12/31/24Interaction with multiple clientsOperated multiple phone linesOperated multiple monitorsManaged and exceeded many call metricsHelp with application for state benefitsSchedule appointment for intake applicationsRemoteH&R BlockCall center customer service technical support/ Temporary positionMarch 2022- July 2022Interaction with multiple clientsOperated multiple phone linesOperated multiple monitorsManaged and exceeded many call metricsMade outbound calls for collections of paymentsInspiro/Dish networkCall center Sales/collectionsNovember 2021-March 2022Interaction with multiple clientsOperated multiple phone linesOperated multiple monitorsManaged and exceeded many call metricsMade outbound calls for collections of paymentsHarry and David/1800flowers remoteCall center customer service/ Collections seasonal.August 2021-November 2021Source Point/ Freedom Mortgage RemoteCall center, customer service/collectionsJan 4, 2021- August 2021Willamette High School Eugene, ORVolleyball JV coach.Fall 2016  Fall 2019Oregon Fillies Springfield, ORHead coach2013  PresentBethel School District Fairfield Elementary Eugene, OREducation Assistant.September 2018  June 2019Willamette High School Eugene, ORSoftball Varsity CoachSpring 2017  2019International Fitness Eugene, ORSports Plex Coordinator CollectionsSeptember 2014  March 2015General ManagerJanuary 2014  September 2014Operations ManagerAugust 2013  December 2013Thurston High School Springfield, ORAssistant Varsity CoachFebruary 2001  2015EducationLane Community College Eugene, ORCourses taken toward Associate of General Studies 2008 - 2010ReferencesNikki Patrick: Regional Director of Member Service at International FitnessPHONE NUMBER AVAILABLEAmy Stone: Secretary of Fillies OrganizationPHONE NUMBER AVAILABLELance Haas: Athletic Director of Willamette High SchoolPHONE NUMBER AVAILABLE/pre>