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EMAIL AVAILABLE / PHONE NUMBER AVAILABLEVISIONARY QUALITY LEADERHigh-impact Quality Assurance Leader who leverages team building, empowerment, communication, and process improvements to build loyalty and job satisfaction, and enable world class quality.Expertise in: Quality Management Systems Quality Assurance Quality Control Compliance Root Cause Analysis Data Analysis Continuous Process Improvement Team Building & Leadership Problem Solving Risk Management Creating Processes & Procedures Quality Tools Reducing the Cost of Poor QualityCERTIFICATIONSLean Six Sigma Black Belt- Rochester Institute of Technology.Introduction to CMMI for Development v1.3- Carnegie Mellon Software Engineering Institute.ASQ Certified Quality Auditor (CQA)- SPAWARSYSCEN Atlantic, American Society for Quality (ASQ) program.ASQ Certified Quality Inspector (CQI)- SPAWARSYSCEN Atlantic, American Society for Quality (ASQ) program.DAWIA Production, Quality, and Manufacturing (PQM) Level II certified- Defense Acquisition University (DAU).DAWIA Defense Acquisition Corps member/certification.EMPLOYMENT EXPERIENCECollins Aerospace, Windsor Locks, CTAssociate Director, Operations Quality & AS13100 Focal, ECS/P&C Quality Assurance 2022-2023Acted as main focal and liaison between the Aerospace Engine Supplier Quality (AESQ) Strategy Group, its major engine OEMs (P&W, GE, Rolls Royce, others), and Collins Aerospace in pursuit of AS13100 implementation.Collins Aerospaces sole representative member on AESQ and the SAE G-22 AS13100 writing committee.In this role and previous role, created numerous Quality related presentations for Executive Leadership.Led AS9100 compliant Operations Quality for three unique sites across the United States under the Engine Control Systems (ECS) Business Unit, overseeing multiple senior managers, leaders, and 70 employees.In this role and previous role led, created, or contributed to: Inspections, Process Flow Diagrams (PFD), Root Cause/Corrective and Preventive Action (RCCA & CAPA), Design & Process Failure Mode Effect Analysis (D/PFMEA), Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Zero Defect Plan (ZDP), Eight Disciplines of Problem Solving (8D), 5-Whys, New Product Introduction (NPI), and Work Transfers.Aligned Operation Quality Processes across three unique sites, developed teams, wrote documents, and reduced Scrap Rework and Repair (SRR) and Escapes by approximately 15%. Supported routine audits.Senior Manager, Program Quality, ECS/P&C Quality Assurance 2019-2022In pursuit of AS9100 and FAA, internal, and customer standards/requirements; led all program quality efforts between eight ECS Business Unit sites, Numerous suppliers, and General Electric Aviation, Boeing Defense, and other customers.Acted as customer liaison focal to various customers for all quality related matters and internally: program/project management, engineers, contracts, manufacturing, operations quality, all suppliers, and supplier quality representatives. Supported gate reviews and prepared numerous presentations associated with Quality.Moved the average GE Supplier ratings from red to a continuous green; lowered MRB actions and Escapes.Managed Notice of Escapes (NOE), First Article Inspections (FAI), case records, engineering changes, and more.Naval Information Warfare Center (formally SPAWAR), Groton, CTQuality Competency Manager/Supervisor/Lead (NO-1910-05 / GS-14) 2010-2019Managed Quality competency staff of 30+ quality professionals and its budget, serving an average of 25 IPTs.Authored the SPAWARSYSCEN Atlantic Command Quality Policy, Quality Primer (education), Quality Fundamentals Manual, Project Quality System Process, Software Quality Process, and numerous Quality procedures.Acted as command contractual SME for all quality related matters and language.Developed command Quality strategy, provided career development input, coordinated staff tasks, and negotiated work force demands. Only Quality employee qualified and certified at Expert level in SPAWARSYSCEN Atlantic.Acted as primary author/editor for the enterprise solution (SPAWAR Atlantic & Pacific) Installation Quality Management System Manual and procedures bringing all documents up to the ISO 9001 2015 revision, and Installation Quality Council member.Led or performed: Value Stream Mapping (VSM) / Process Flow Diagrams (PFD), Root Cause/Corrective and Preventive Action (RCCA & CAPA), Failure Mode Effect Analysis (FMEA), SIPOC (Suppliers, Inputs, Process, Outputs and Customers), Nonconforming Material Reports (NCMR), Supplier Corrective Action Request (SCAR) and contributed to Request for Proposals (RFP), Performance Work Statements (PWS), and Statements of Work (SOW).OCONUS Quality Manager for SPAWARSYSCEN Atlantic while stationed in Naples, Italy. Worked with numerous suppliers to the US government. Maintained TS/SCI clearance.Submarine Quality Lead and Facilities/Security Manager while stationed in Groton, Connecticut. Performed ISO 9001 audits of government contractors/organizations. Supported numerous tollgate reviews.Led and coordinated CMMI audits & inspections of processes, products, and integrated systems, the creation of associated engineering check sheets, and reviewed and provided feedback on numerous project documents.Pharos Systems International, Rochester, NYSoftware Quality Assurance Engineer 2009-2010Ran QA department and tests on newly developed software, installed it on numerous integrated multifunctional printer models from a large variety of major manufacturers, and then pushed the solution to the API.Led lean six sigma team as black belt on feature request management project and implemented the associated improvements, utilizing numerous Lean and Problem-Solving Tools. Improvements unified the approach and collection of information, as well as improved response time, implementation time, and customer satisfaction.Wrote detailed test cases, requirements, system test plans, and led efforts to organize and improve various parts of the software development and test process.Harris RF, Rochester, NYLead Software Quality Engineer (Eng Specialist III) 2008-2009Led QA/test efforts from development through release for numerous new radio programming applications, used to program military radios with different waveforms, encryptions, and settings from a PC.Wrote detailed test cases with linked requirements using IBM Rational, system test plans, test summaries, product release reports, and other essential release records. Performed quality and test related audits.Helped maintain ISO 9001 certification and prepare for audits.Fujifilm E-Systems, Rochester, NYLead Software Test / Quality Assurance Engineer 2004-2008Led QA/test efforts from development through release of large team for numerous versions of Photographic Imaging Management Software and Imaging Controller Software used on commercial photo printers.Wrote and edited user quick start guides, installation instructions, and user manuals. Created and maintained image and multimedia test file library. Coordinated lab equipment and its maintenance, and application software library. Led QA portion of regular Agile Scrum meetings, and trained personnel. Made Lean improvements.Led team of fifteen software quality experts on largest development project for Walmart and Walgreens.Created detailed test cases and QA time estimates and forecasts. Trained personnel and wrote system test plans, prepared and ghosted test computers, coordinated the configurations of weekly test computers and Frontier printers and embedded devices for use in all QA/test efforts, and created and ran machine stress test cases.Coordinated requirement reviews and workflow, managed priorities and test cases for Quality Department. Created, monitored and tracked test results. Maintained bug database, assigned bugs, created bug reports, regressed and closed bugs, and created daily and weekly test summaries and formal test reports.Applied Image Group, Rochester, NYProduction and Quality Assurance Manager 2001-2004Managed production and QA department of high-tech imaging facility that produced specialized test targets and glass reticules used for sensitometry, calibration, densitometry, step and repeat devices, and numerous types of measuring equipment. Standardized incoming receipt and outgoing inspections.Coordinated the daily efforts of the production and QA departments, frequently prioritized and realigned work efforts, daily schedules, and related budgets. Evaluated employee performance at regular intervals.Trained production staff on critical imaging techniques, methods, and the use of equipment. Trained QA staff on proper measurement techniques and ISO standards, procedures, and sampling plans. Interpreted drawings.EDUCATIONRochester Institute of Technology, Rochester, NYBachelor of Science Degree in Photographic Imaging.Deans list student.Rochester Institute of Technology, Rochester, NYCompleted one year of graduate studies towards a Masters Degree in Computer Integrated Manufacturing, with a Quality Assurance concentration.Deans list student. |
