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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Philadelphia, PA. Street Address
SummaryDedicated Customer Service Representative with extensive experience in the call center industry. Reliable team player with a positive attitude and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to the company success.SkillsProfessionalismCustomer ServiceTime ManagementLeadershipEffective communicationCritical ThinkingExperienceEnvironmental Services The Childrens Hospital of Philadelphia - Philadelphia, PA 09/2011 - CurrentPerform a variety of cleaning tasks, under general direction by maintaining the hospital facilities in a clean, sanitary, orderly, and attractive environment for patients, visitors and employees.Clean patient and non-patient units, restrooms, and common areas.Accomplish hospitality duties, while following established policies and procedures.Account Representative Monarch Recovery Management Inc. - Philadelphia, PA 10/2016 - 11/2022Consult with customers to determine best methods to resolve service.Evaluate the customer account information for delinquencies and other ongoing problems.Receive and process payments, update accounts, and provide payment options.Document conversations with customers to track requests, problems, and solutions.Upheld privacy and security requirements established by collection agencies.Accounts Receivable Specialist NCO Financial Systems Inc.- Horsham, PA 04/2011 - 09/2016Responsible for high volume collections activities to achieve delinquency goals.Work with customers in a consultative manner to help resolve account matters.Commitment to great customer service, with the ability to prioritize and manage multiple responsibilities.Ability to overcome objections and utilize strong negotiation skills to resolve customers accounts.Customer Service Associate Lowes - Philadelphia, PA 04/2007 - 03/2011Delivered excellent customer service by providing a friendly and professional shopping experience.Helped with delivery services, answered incoming calls at the customer service desk, input and modified customers information.Engaged with customers and provided guidance during checkout.Maintained a clean and safe store, while staying goal oriented.Education and TrainingKensington High School Philadelphia, PA 09/1997 - 06/2001