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EMAIL AVAILABLEM: PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYExpert in: Staff Support ~ PolicyInterpretation ~AdministrativeVersatile, high-energy professional who supports and enhances various industry initiatives by driving results and contributing to team efforts by accomplishing established goals. Keen ability to partner with various departments to understand business objectives and identify corresponding needs. Proven capability to identify training needs and provide information concerning training approaches. Provides policy interpretation and ensures accurate and consistent application of all organization policies and procedures in accordance with federal and state laws.PROFESSIONAL EXPERIENCESeptember 2021 to December 30, 2022Atlanta, GaApple One/Tidal BasinOur Florida Covid Relief ProjectAccount ManagerCommunicate with Applicants & employees concerning pending accounts from inception to completion.Fraud investigations, searching out fraudulent applications and dealing with them accordinglyComplaints department, where I listened to and followed up on applicant complaints.Special Case Management, confirming weather or not an applicant has received duplicate payments from other state programs.May 2017 to March 2021 Peachtree City, GAKindredPatient Service CoordinatorCoordinate complete organizational and management tasks that supports the efforts of variety projects and events.Communicate with clients or employers about projects, or event campaign expectations and goals.Train Health professionals who manage patients about any health conditions and develop a plan to address their personal health care needs.November 2016 to May 2017 Peachtree City, GA KindredHome Intake CoordinatorMet with patients and family members to inform and educate.Connect with new patients via phone and email.Communicate with nurses and physicians to manage patient placements.Handle inbound calls from patients with questions.February 2016- November 2016ADT Atlanta, GASales AssociateNegotiating all contracts with prospective clients.Determine pricing schedules for quotes, promotions, and negotiations.Prepare weekly and monthly reports, providing sales presentations to a range of prospective clients.2010 to 2015Gentiva/Kindred Health Services Peachtree City, GACare Team CoordinatorServed as the point of contact for all interactions with clinical team members, administrative associates, referral sources and patients.Ensured adherence to company policies associated with record establishment, retention, maintenance and confidentiality.Received and entered data for new, current patients and assisted Human Resource with the upkeep of employee records.Created, maintained and updated the clinicians schedules according to authorizations and patient needs.Processed departmental payroll, distributed checks, and handled all other payroll issues.Maintained medical records via filing incoming documents daily, maintains a tracking system to ensure clinical records are current according to company policy and regulatory requirement.Partnered with clinical director to oversee patient intake, inquiries, and assess patient needsAssisted with the obtaining of Insurance Authorization, follow up and updates clerical duties (data entry, copying, filing, faxing, and word processing)EDUCATIONAL BACKGROUNDFlorida A&M University 1988-1991SKILLSWord, Excel, Outlook, PowerPoint, ADP, Over 10 years customer service experience |
