Candidate Information Name Available: Register for Free Title Customer Service Independent Living Target Location US-MA-Springfield Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Springfield, MA01008 PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
PROFESSIONAL _ Dynamic professional with a proven track record at Stavros Center for Independent Living,SUMMARY adept in multitasking and communication. Excelled in enhancing patient independence andwellbeing, while efficiently managing team dynamics at Denny's Diner to boost customerretention. Skilled in active listening and inventory control, demonstrating a significant impacton operational success and client satisfaction,SKILLS Multitasking Communication Active-tisteningWORK HISTORY PCA 03/2022Stavros Center For Independent Living, Springfield, Ma* Assisted patients with daily living activities, promoting independence and wellbeing.* Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.Improved patient comfort by providing compassionate and attentive care.* Maintained a clean and safe environment for patients, reducing the risk of infections and.accidents.Answered patient assistance calls, assessed needs, and offered qualified support.Facilitated meal planning, preparation, feeding assistance as needed while adhering tospecific dietary restrictions or requirements,* Managed challenging behaviors in dementia patients using de-escalation techniques,creating a calm atmosphere within the care setting. Assisted in transferring patients, beds and patient care equipment to other rooms adheringto necessary safety precautions.HOME HEALTH AIDE 03/2023 to CurrentAdvance Home Care Services, Feeding Hills, MA* Helped patients maintain personal hygiene through bathing, grooming, and toiletingassistance when necessary for dignity preservation, Maintained a clean and safe home environment for patients, reducing falls and accidents.Assisted clients with daily living activities, enhancing their independence and quality of life.* Performed light housekeeping duties including laundry linen changes sweeping vacuumingand mopping ensuring a clean and organized living space for patients.* Collaborated with healthcare professionals to develop individualized care plans, addressingspecific needs and goals of each patient,WAITRESS SUPERVISOR 05/2014 to 10/2023Dennys Diner, Chicopee, MA* Managed table turnover rate effectively allowing for more guests served per shift.* Ensured timely delivery of food orders by closely monitoring kitchen processes andcollaborating with chefs to resolve any issues efficiently** Fostered a positive working environment by addressing employee conflicts promptly andfairly, promoting open communication between team members,* Increased overall dining experience by maintaining high standards of cleanliness andorganization throughout the restaurant.* Boosted customer retention rates with exceptional service quality, personalizedinteractions, and prompt resolution of complaints or concerns.* Handle cash payments and all other transactions