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Phone PHONE NUMBER AVAILABLEEmail EMAIL AVAILABLEI have routinely worked positions of customer service, even though the position was titled otherwise. I have many years of intensive computer with telephone work at USAA. Over 10 years clerical experience, including secretary to department head. Over 30 years at USAA in the insurance industry, securing the position of Adjuster. Frequently worked Catastrophe Duty at USAA.WORK EXPERIENCE07/1976 01/2007ADJUSTER, USAAStarted as secretary and worked my way up to licensed adjuster, including SCLA (Senior Claims Law Associate) degree. Position was critical for large property claim losses ($100,000+) storm mitigation determination with check writing authority for up to $50,000. Often worked Catastrophe duty in many states.I held several positions at USAA, all were adjusting plus customer service oriented.03/2008 04/2011SALES ASSOCIATE, TAMPA BAY SEWING CENTERRetail experience, demonstrating and selling high end embroidery and sewing machines, designs and notions. Increased sales and delivery by high performance and key product drivers.05/2012 - 09/2022LEGAL ASSISTANT, PATRICIA L. FERRARI, ESQ.Responsible for execution of legal documents and submission to various courts for legal action in Florida and other states. File and serve pleadings through the various court systems.2/2023 6/2024Hospitality - Chic Fil A, Lutz, FloridaGreat customers and ensure they have a pleasant visit. Keep front of house neat and clean. Also refill drinks, cash register, running food and filling drinks from orders.EDUCATION1968 - 2005ST. PETERSBURG COLLEGE AND HCCNo diploma but more than enough hours for an AA.Received many certifications and licensesSKILLSDetailed orientedDriven to successExcellent customer serviceAnticipate employer needs and outcomesTrusted by employers, clients and fellow associatesKey decision maker |