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Click here or scroll down to respond to this candidateCandidate's Name
IT/Customer Service Representative, over Street Address years of Customer Service Support aswell as Nursing/Nursing Management.Excel in communication as well as interpersonal communication, it easier to build a rappor with clients and customers, Evansville, IN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWith experience as a CNA and later as a QMA until 2021, I have also taken on roles in scheduling and central supply management. My career path has included successful stints in sales, where I achieved top seller status for several companies. Subsequently, I joined Global-Toyota as an Auditor and Team Lead in Training. Currently, I am employed as a Remote IT/Customer Service Rept. I am a dedicated hard worker with a passion for communication and a commitment to continuous learning. I am open to relocation for opportunities that foster my professional growth, specifically to Louisville, KY, Newburgh, IN, or Evansville, IN. I am authorized to work in the US for any employer. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeAnsafone Contact Centers-RemoteJune 2024 to Present I provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. I managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution. My strong product knowledge enabled me to effectively answer customer questions and provide accurate information. I established rapport with customers through active listening, empathy, and personalized interactions. I addressed complex customer complaints by identifying underlying issues and applying effective solutions. I guided customers through the company's website, resolved technical problems, and facilitated online order placement. In collaboration with cross-functional teams, I escalated unresolved issues to ensure timely resolution for customers. I identified opportunities for process improvement by analyzing common customer inquiries and pain points. I maintained comprehensive records of all customer interactions within the CRM system for future reference and analysis. I participated in ongoing training sessions to stay informed about product features, policies, procedures, and industry trends. I assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary. I collaborated with the product development team to provide valuable customer feedback on product features, usability, and enhancements. I increased efficiency by suggesting and implementing process improvements that reduced the average handling time for customer inquiries. I demonstrated excellent written communication skills by crafting clear responses that concisely addressed each aspect of the customer's inquiry. I contributed to team success by achieving individual targets and supporting colleagues during peak periods. I managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image. IT Customer Service RepresentativeFoundever-RemoteJuly 2024 to September 2024 I promptly responded to help desk tickets, resolving a significant number of issues on the first call. I provided end-users with technical support and troubleshooting for both hardware and software problems. I collaborated with cross-functional teams to tackle complex technical challenges. I assisted in the establishment and maintenance of network infrastructure, including routers, switches, and firewalls. I managed user accounts and permissions within Active Directory. I conducted regular system backups to ensure data integrity and disaster recovery preparedness. I installed, configured, and maintained computer systems and peripherals. I partnered with vendors to resolve hardware failures under warranty agreements. I updated the knowledge base documentation for commonly encountered technical issues. I performed hardware inventory audits to track assets and maintain accurate records. Customer Service RepresentativeConcentrix-RemoteJune 2024 to August 2024 I provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. I managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution. My strong product knowledge enabled me to effectively answer customer questions and provide accurate information. I built rapport with customers through active listening, empathy, and personalized interactions. I resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions. I assisted customers in navigating the company website, troubleshooting technical issues, and placing orders online. I collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers. I maintained detailed records of all customer interactions in the CRM system for future reference and analysis. I identified opportunities for process improvement based on common customer inquiries or pain points. I participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends. I upsold additional products or services to customers based on their needs and preferences. I assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary. I contributed to team success by achieving individual targets while also supporting colleagues during peak periods. I demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely. I cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence. I developed strong problem- solving skills by analyzing complex situations quickly while maintaining composure under pressure. I managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive demeanor.Team Lead/CashierWingstop-Evansville, INJanuary 2023 to January 2024 I led a team, offering guidance and support to guarantee the successful execution of projects. I established effective communication strategies to promote collaboration and improve team productivity. I monitored team performance, providing consistent feedback to foster ongoing development. I adeptly managed several projects at once, ensuring on-time completion within budgetary limits. I resolved internal conflicts by encouraging open communication and nurturing a constructive work environment. I introduced a rewards system to acknowledge high achievers, which elevated morale and motivation. I acted as an intermediary between senior management and the team, clearly conveying goals, objectives, and expectations. I recognized skill deficiencies within the team and organized training to bolster our collective skill set. I evaluated project-related data trends to inform strategic decisions for upcoming projects. I created mentorship opportunities for junior team members to advance their professional skills. I arranged schedules to ensure comprehensive coverage during busy times or events. I fostered a work culture that valued teamwork, creativity, and innovation. I consistently upheld company policies, procedures, and safety standards.Customer Service RepresentativeU-Haul-Evansville, INJuly 2023 to October 2023 Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution. Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information. Built rapport with customers through active listening, empathy, and personalized interactions. Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions. Assisted customers in navigating the company website, troubleshooting technical issues, and placing orders online. Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers. Maintained detailed records of all customer interactions in the CRM system for future reference and analysis. Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends. Upsold additional products or services to customers based on their needs and preferences. Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently. Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary. Contributed to team success by achieving individual targets while also supporting colleagues during peak periods. Developed strong problem-solving skills by analyzing complex situations quickly while maintaining composure under pressure. Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence. Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely. Assisted in training new hires by sharing best practices, providing guidance, and offering support. Retail Sales AssociateVictoria's Secret-Evansville, INApril 2022 to September 2022 Regularly surpassed monthly sales targets by a significant percentage through effective product knowledge and customer engagement. Delivered outstanding customer service, ensuring a positive shopping experience for all patrons. Showcased expertise in product features and benefits, aiding customers in making informed purchasing decisions. Fostered strong relationships with repeat customers, leading to a substantial increase in customer loyalty. Kept precise inventory records and performed routine stock checks to avoid out-of-stock scenarios. Worked with team members to design attractive merchandise displays that boosted sales. Managed cash transactions with accuracy and efficiency, ensuring a balanced cash drawer at each shift's end. Addressed customer complaints swiftly and effectively, maintaining high satisfaction levels and securing repeat business. Employed upselling strategies to enhance the average transaction value. Engaged in ongoing product training to remain informed about new products and promotions. Contributed to meeting the store's overall sales objectives by actively participating in team meetings and initiatives. Teamed up with the visual merchandising group to set up compelling displays that increased sales. Developed a thorough understanding of product features, which facilitated effective communication with customers. Consistently achieved high conversion rates using persuasive sales techniques. Actively engaged with customers on the sales floor, providing help and tailored recommendations. Handled returns and exchanges adeptly in line with company guidelines. Demonstrated skill in using point-of-sale systems for a smooth checkout experience. Collaborated with colleagues to meet daily sales goals, promoting a supportive work atmosphere. Aided in inventory control, including the receipt and restocking of goods. QMA, Scheduler, Central Supply, ManagementSignature Healthcare-Newburgh, INJune 2020 to May 2021 Administered medications to patients as per physician orders and documented them accurately in patient records. Monitored patients for adverse reactions or side effects from medications, reporting findings to the nursing staff. Assisted with medication management, including ordering, storing, and disposal in compliance with regulations. Maintained accurate medication administration records and documented any medication errors or incidents. Worked with healthcare team members to develop care plans tailored to patients' medication needs. Educated patients and their families about medication use, potential side effects, and necessary precautions. Conducted regular inventory checks to ensure medications and supplies were adequately stocked. Adhered to infection control protocols when handling medications to prevent contamination or infection spread. Promptly responded to patient requests for assistance with medication administration or dosage instructions. Engaged in interdisciplinary meetings to discuss patient progress, condition changes, and medication regimen adjustments. Implemented safety measures, such as double-checking the accuracy of doses before administration. Worked closely with pharmacists and nurses to ensure the accurate preparation of specialized medications. Managed controlled substances securely according to established protocols. Effectively used electronic medical record systems to document medication administration details. Showed proficiency in administering drugs through various routes (oral, topical, subcutaneous). Acted as a resource for staff members on safe medication administration practices. Was recognized by supervisors for exceptional attention to detail when preparing complex dosages. Increased efficiency by implementing an organizational system for medication management.Auditor/Team Lead in TrainingGlobal-Toyota-Princeton, INAugust 2020 to April 2021 I developed and implemented audit procedures to evaluate internal control effectiveness. In collaboration with cross-functional teams, I gathered necessary data and documentation for audits. I prepared audit reports that were clear and concise, summarizing findings, recommendations, and action plans. I identified and suggested improvements in clients' financial processes. I assessed the sufficiency of risk management within client organizations and verified the accuracy of financial records through sample testing of transactions and account balances. I contributed to creating audit programs customized for client needs and reviewed company policies and procedures for regulatory compliance. I conducted inventory counts to confirm the physical presence and valuation of assets on clients' balance sheets. I examined revenue recognition practices for consistency with accounting standards and advised on best practices for risk mitigation. I evaluated IT controls, including system access rights and change management processes, and ensured compliance with specific industry regulations like HIPAA or SOX. I instructed clients on proper record-keeping during audits, trained junior auditors in audit techniques, and kept my knowledge of auditing standards and relevant laws and regulations current. EducationIvy Tech Community College - Evansville, INAugust 2015 to April 2016Skills Cna Certified Care Giver Home Health (10+ years) QMA Alzheimer's cashier open/closingretail Recruiting (10+ years) computer management Auditor time management teamleadership Communication skills Dementia Care Home Care Senior Care Cleaning Experience Meal Preparation (10+ years) Patient Care Nursing Hospice Care Vital Signs Laboratory Experience Food Preparation Hospital Experience Infection Control Training Memory Care (10+ years) HIPAA Medication Administration Hoyer Lift Administrative Experience Microsoft Word Personal Assistant Experience Sales Quality Assurance Commercial Cleaning Computer Skills Writing skills Leadership Microsoft Powerpoint Retail Sales Medical Records Patient observation (10+ years) Cash handling (10+ years) Medical Office Experience Recruiting Staff training (10+ years) Merchandising (10+ years) Office Management Customer service Insurance sales Schedule management Supervising experience Leadership Sales management Team management Interviewing Store management Sales Upselling Budgeting Training & development Microsoft Access Profit & loss Problem management Windows Negotiation Inside sales Hospitality Human resources Transportation management systems Cash register Retail sales Workday Quality control Quality assurance Operating systems HIPAA Payroll Serving Software troubleshooting Hospital experience Office management Google Docs Accounts receivable Medical records Cash management Nursing Front desk Personal assistant experience iOS Quality audits Negotiation (10+ years) Vital signs Medical Management Office management (10+ years) Employee Orientation Typing Help desk Marketing Salesforce Door-to-door Restaurant experience Teaching Epic Databases Social media management Heavy lifting Accounts payable Outbound sales EMR systems Telemarketing PeopleSoft CRM software QuickBooks Childcare Analysis skills Laboratory experience Virtualization Remote Medical terminology Time management English Organizational skills Technical sales Phone etiquette Management Basic math Employee orientation Banking Account management POS Freight Grocery store Shipping & receiving Distribution center Communication skills Desktop administration Retail management Stocking Inventory management Conflict management Writing skills Microsoft Office Computer skills Customer support Customer retention Microsoft Word Microsoft Outlook Administrative experience Microsoft Excel Call center Collection management Hotel experience Math Purchasing Clerical experience Adobe Creative Suite Multichannel marketing Tax experience Procurement Product demos Shift management Medical administrative support Medical receptionist Medicare Data entry Relationship management Office experience HR sourcing Medical office experience Employment & labor law Property management Retail math Cooking Medical billing Guest services Barista experience Pastry experience Sourcing Computer literacy Senior care Lead generation Bilingual Public speaking Culinary experience Sanitation Athenahealth Bartending Product development Product management Quick service & fast food restaurant Restaurant management Food safety Guest relations Food production Inventory control Spanish Fair Housing regulations Mobile devices Host/hostess experience Food service Service technician experience Microsoft Powerpoint E-commerce Customer relationship management Technical support Mac OS Food service management Financial concepts Pricing Outside sales Computer Networking Project Management Food management Food safety Ability to motivate Teaching Team management Adobe XD Time management Customer service Phone etiquette Multi-line phone systems Dispatching Customer service Phone etiquette Microsoft Office Customer service English Phone etiquette Customer service Restaurant experience Leadership Customer service Organizational skills Microsoft Office Customer service English Phone etiquette Customer service Microsoft Office Microsoft Excel Customer service Computer skills Medical terminologyLanguages Spanish - BeginnerCertifications and LicensesCNAQMACPR CertificationCertified Medication AideEpic CertificationDecember 2022 to PresentDriver's LicenseLife & Health Insurance LicenseFood Safety CertificationFebruary 2024 to PresentFood Handler CertificationMarch 2024 to PresentAssessmentsCustomer focus & orientation ProficientMarch 2022Responding to customer situations with sensitivity Full results: ProficientRetail customer service ProficientJanuary 2024Responding to customer situations in a retail setting Full results: ProficientAdministrative assistant/receptionist Proficient September 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientManagement & leadership skills: Impact & influence Proficient June 2023Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientWritten communication ProficientJune 2024Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientAttention to detail ProficientMarch 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCall center customer service ProficientAugust 2024Demonstrating customer service skills in a call center setting Full results: ProficientFood service: Customer situations ProficientFebruary 2024Identifying and addressing customer needs in a food service setting Full results: ProficientRecruiting ProficientApril 2024Managing the candidate sourcing and selection process Full results: ProficientTime management skills ProficientMay 2024Managing one's own time to complete tasks quickly and efficiently Full results: ProficientFood service fit: Crew member ProficientJune 2024Measures the traits that are important for successful food service crew members Full results: ProficientWork style: Stress management ProficientAugust 2024Ability to thrive in stressful situationsFull results: ProficientWork style: Reliability ProficientMarch 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientSpreadsheets with Microsoft Excel ProficientMarch 2022Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientMedical receptionist skills ProficientJune 2024Managing physician schedules and maintaining accurate patient records Full results: ProficientFront desk agent (hotel) ProficientMarch 2022Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientRetail management ProficientMay 2024Managing staff, customer relationships, and finances in a retail environment Full results: ProficientFront desk agent (hotel) ProficientMay 2024Selecting hotel rooms based on requests and identifying errors in hotel data Full results: ProficientWork style: Reliability ProficientJanuary 2024Tendency to be reliable, dependable, and accountable at work Full results: ProficientSupervisory skills: Motivating & assessing employees Proficient April 2024Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientSales skills ProficientMarch 2022Influencing and negotiating with customersFull results: ProficientCustomer service ProficientSeptember 2023Identifying and resolving common customer issuesFull results: ProficientWork style: Reliability ProficientFebruary 2024Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientRetail customer service ProficientJune 2023Responding to customer situations in a retail setting Full results: ProficientVerbal communication ProficientFebruary 2024Speaking clearly, correctly, and conciselyFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
