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Click here or scroll down to respond to this candidate05/1999BBA:Business ManagementETSUJohnson City, TNStreet Address /1997BA/BM Certificate:Business ManagementMorristown School Of BusinessMorristown, TNEMAIL AVAILABLEPHONE NUMBER AVAILABLEWWW: Bold ProfileSkills Compelling Leadership Skills Recruitment and Hiring Human Resources Operations Training & Development Conflict Resolution CRM & CRM Management Account Management Marketing/Media Management Prospecting Pipeline ManagementRelationship Building &Management Proposal and Contract expertise Revenue development Sales PresentationsEducation And TrainingCertificationsOSHA 10 Certified - Training,Institute Education Centers, 2020Business DevelopmentManagement TrainingCertification, 2019Websites, Portfolios,ProfilesLINKEDIN LINK AVAILABLE89160373Sales/Business Development Manager with 15+ years of experience driving significant revenue growth and profitability within highly competitive markets; Key Accounts Management and strategic relationship development; market research and analysis generating and converting leads.BLR (Business Learning Resource) - Business Development Manager Remote05/2021 - 11/2023Nesco Resource - Business Development ManagerKnoxville09/2019 - 05/2021Heather Cooper-PaynePersonal SummaryWork History Researched target markets to gain insights into customer needs Successfully utilized various tools and techniques to regularly connect with decision-makers, showcasing strong prospecting abilitiesImplemented strategies to acquire customer lists through channels like marketing leads, cold calling, and networkingEvaluated training programs and procedures collaborating with clients identifying needs to develop learning solutions Utilized strong qualifying and closing skills to increase customer conversion rates Kept sales funnel full via inbound and outbound leads Identified decision-makers and asked qualifying questions to gather crucial informationEngaged in Teams meetings with L & D managers, HR teams, and Training Development teamsCollaborated with solutions architect team to eectively communicate customer's customization requirementsProspects via telephone, email and in-person inquiries identifying and cultivating relationships with clients and to promote product lines and solutionsGenerates leads and capitalizes on valuable business opportunities to bring in new company revenue and improve bottom line profit Set up and negotiates contracts with customers by customizing to their needs Exceeds quotas consistently through new account penetration and territory expansionIdentifies business development opportunities and implements eective strategy for client acquisition Maintains meticulous client notes in CRMDevelops and maintains productive relationships with clients continuing to build rapport and sales.Central Payment - Area Sales ManagerKnoxville09/2017 - 09/2019Paxis Technologies - Human Resources/Oice Manager Knoxville08/2012 - 09/2017United States Census Bureau - ManagementKnoxville01/2007 - 08/2010Penetrated new markets by investigating competitor products, services and trends Exceeded sales targets through eective marketing and negotiation strategies Measured key performance indicators, tracking weekly and quarterly volume and revenue figures to meet targetsConferred with merchants and developed partnerships to capitalize on new sales opportunities Forecasted product sales and achieved quarterly and annual sales objectives Utilized customer relationship management software to maintain records of customer activities and networking opportunities.Interviewed and completed activities for new hires, including processing background checks and prior employment verification Solicited vendor quotes to determine optimal material purchase pricing Automated oice operations, managing client correspondence, record tracking and data communications in database and case management softwareElevated customer satisfaction ratings by resolving client and case issues eectivelyLiaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care Created training program for new oice employees Conducted performance evaluations of oice sta to monitor progress and productivity and recommend promotions, corrective or disciplinary actionsManaged full-cycle human resource operational activities to ensure maximum HR employee performanceFormulated corrective action plan through analysis of management feedback and consultation with employee.Kept records of household interactions, recording details of inquiries, complaints or comments, as well as action takenRefer unresolved customer grievances to designated departments for further investigation Process payroll Manage sta, preparing work schedules and assigning specific duties Determined staing requirements, interviewed and hired new employees and other personnel processesPlanned and directed activities such as sales promotions, collaborating with other managementDeveloped and implemented product-marketing strategies, including advertising campaigns and sales promotions08/2010, 08/2012, I chose to stay home to give my full attention and time to my newborn baby.Available upon requestDirected and coordinated organization's financial and budget activities to fund operations, maximize investments and increase eiciency.Accomplishments Rookie of the Year, Sales 2017 President's Club, Sales 2018 President's Club, Sales 2020 Client Management Excellence Recognition, 2019 & 2020 Employment GapReferences |
