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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLECAREER OBJECTIVESeeking a career opportunity to fully utilize and expand my training and skills, while making a significant contribution to the success of the companyPROFESSIONAL EXPERIENCEAmazon Panama City, FLCustomer Service RepresentativeSeptember 2022 to present Responsible for handling all customer inquiries by identifying their needs and providing a solution in a timely matter Providing excellent customer service by active listening Handles confidential customer information as sensitive information Instacart Panama City, FLSelf EmployedMay 2021 to Present Independent Contractor shopping and delivering groceries to customers Teleperformance - Panama City Beach, FLCustomer Service RepresentativeApril 2020 to March 2021 Responsible for handling all customer inquiries by identifying their needs and providing a solution in a timely matter Providing excellent customer service by active listening Handles confidential customer information as sensitive information McDonald's - Panama City Beach, FLAssistant General ManagerFebruary 2019 to April 2020Manager Jan 2013 to May 2015 and 2016 to 2018General Manager May 2015 to 2016 Manages, trains, monitors and coaches Crew/ Team members Directs and assigns restaurant employees as needed to ensure all aspects of food service meet operational standards Adheres to and monitors employee compliance of the employee handbook, policies and practices Performs restaurant opening and/or closing duties Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures Completes and maintains all restaurant employment related records and payroll records Reinforces a customer service mentality and ensures all employees are focused on always serving the customer Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints Interview and hire restaurant crew and management team members to achieve proper staffing levels Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends Strict focus on food safety. Making sure that food is kept, prepared, cook and held at the proper temperatures by periodically checking temperatures McDonald's - Panama City, FLCrew MemberApril 2011 to January 2013 Help customers order their meals Prepare food Partner with other Crew and Managers to meet daily goals Keep the restaurant cleanEDUCATIONFreehold Borough High SchoolHigh school diploma 2001ADDITIONAL SKILLS Scheduling training Inventory Payroll Microsoft Word Inventory Management Restaurant Management Food Safety Recruiting LeadershipMilitary ServiceBranch: United States ArmyService Country: United StatesRank: SpecialistApril 2018 to April 2021Original enlistment was February 2009 contract renewed in 2018 Certifications and LicensesServSafeDecember 2017 to December 2022 |
