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PHONE NUMBER AVAILABLE EMAIL AVAILABLEHaving taken a break from the workforce to raise my family, I am ready and eager to work in an environment which encourages me to succeed and grow professionally, to apply my skills and yearning for knowledge and become a valuable asset to your company and team .ExperienceEagleview Technologies - Call center representative50-100 emails, live chats, and inbound/outbound callsResolved mathematical disputes and discrepanciesSold measurement reports and processed paymentsUtilized SalesforceRouted calls to proper departmentsAnalyzed reports for clientsFound locations on map using coordinates, address and general directions Worked in a fast paced tech environmentMassage Envy - Receptionist/SalesSet and confirm appointmentsProcess paymentsSell memberships and enhanced servicesPrepared aromatherapies and enhanced services each morning Opened and closed at front deskResponded to and sent emails to clientsCreated client accounts and membershipsResolved client issuesHandled client questionnairesClerical office duties including copy and fax, filing, bank depositsSchwartz Brothers Restaurants - Lead HostessFirst point of contact for guestsMade reservations and sat walk-in guestsHousekeeping and clerical duties at front deskCommunicated directly to front of house supervisorsInbound and outbound callsResolved escalating situations with clientsEnsuring a pleasant first and lasting impressionEducationProject CDADiplomaGPA 3.5Bellevue CollegeNACNorth Idaho CollegeGeneral course studiesSkillsHousekeeping, cleaning and organizationEffective communicationConflict resolution and problem solvingGeneral office managementTime management and adaptability under pressureMicrosoft Office, Excel, Word, Powerpoint, Google DocsTyping at 70wpmSoft skills and de-escalationNavigation and map skillsDetail-oriented and follows directions to a TGoal-motivatedAbility to work calmly and professionally under pressure and in a fast paced environmentMultitasking