Candidate Information Name Available: Register for Free Title Customer Care Call Center Target Location US-NJ-Newark Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Care Call Center Irvington, NJ Customer Service Call Center Whippany, NJ Collections Representative Customer Care Lawrenceville, NJ Customer Care Service Denville, NJ Customer Service Care Newark, NJ Customer Service Call Center Newark, NJ Customer Care Specialist Rochelle Park, NJ

Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Newark, NJSUMMARYSeeking a Customer Care Representative role, bringing 2 years of experience in customer support and proficiency in CRM software. Skilled in providing remote assistance, adept at managing travel arrangements and resolving inquiries across multiple platforms. Demonstrated success in enhancing customer satisfaction and meeting key performance indicators.WORK EXPERIENCEGet Better Medical Transportation 368 9th Ave, New York, NY Customer Care Associate Jan 2020 - Dec 2021 Assisted customers with disabilities in managing their travel arrangements, including booking, itinerary adjustments, and cancellations. Furnished accurate and prompt information on vehicle arrival times and available alternative travel solutions. Utilized reservation systems and databases with proficiency to retrieve customer data and facilitate transaction processing. Maintained a professional demeanor in addressing customer inquiries and issues, consistently meeting or surpassing key performance indicators for call management, productivity, and customer satisfaction. Call Center Technology 60 Hudson St, New York, NYCustomer Service Representative Dec 2020 - Oct 2021 Addressed customer inquiries across multiple platforms, including phone, email, and live chat, ensuring prompt and courteous assistance. Managed order processing, returns, and exchanges, adhering to company policies to maintain operational consistency. Resolved customer complaints with a focus on positive outcomes, enhancing customer satisfaction and loyalty. Collaborated with team members to escalate and resolve complex issues, and contributed to the creation of training materials to boost departmental efficiency.EDUCATIONYouth Action Youth BuildGEDNew York, NYSKILLSExcellent Communication Skills, Both Verbal and Written  Proficient in Microsoft Office Suite  Ability to Multitask and Prioritize Tasks Effectively  Strong Attention to Detail  Adaptability to Changing Priorities and Situations  Adaptability to Work Efficiently in a High-Volume Inbound Call Center Environment  Great Communication  Empathetic  Proactive Problem Solving  Workflow Management  Taking Initiative  Problem-solving  Written Communication  Verbal Communication  Team Collaboration  Telephone Etiquette