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Title Customer Support Executive Assistant
Target Location US-NY-Buffalo
Email Available with paid plan
Phone Available with paid plan
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OBJECTIVETo contribute my skills and experience within a dynamic organization. As well as leverage my organizational, communication, and multitasking abilities in a role that offers opportunities for growth and professional development.EXPERIENCEJANUARY 2018-PRESENTOWNER/ INSTRUCTOR & LIFE COACH, afrochick yoga, llc.Specialize in providing a diverse range of beginner yoga, meditation and mindfulness coaching services to new, potential, and existing individual and business clientele.Manage daily operations including scheduling, client relations, and administrative duties.Handle bookkeeping, contract negotiations, and marketing efforts for the business.Developed strong multitasking and organizational skills, managing multiple projects and client demands simultaneously.Created customized programming for children and adult clients, honing communication, and interpersonal skills.MARCH 2018  AUGUST 2023EXECUTIVE ASSISTANT, class A real estateManaged scheduling for the owner and other agentsDrafted, reviewed, and sent communications on behalf of the owner.Organized and prepared for meetings, including gathering all relevant documents as well as detailed the logistics of the meetings.Answered and responded to phone calls and emails and communicated information back to the owner.Coordinated any necessary travel arrangement.Maintained various records and documents for company's owner.Acted as the digital media specialist; created and maintained company's social media accounts as well as website.AUGUST 2019  MARCH 2020YOGA INSTRUCTOR, Be embodied, LLCProvided yoga instruction and meditation for new and existing clientele based on the format of the company.Provided administrative support including class setup, student check-ins, and payment processing.Assisted with day-to-day business tasks such as scheduling and organizing client data.Developed leadership skills through leading yoga sessions and handling client feedback.SEPTEMBER 2016  JUNE 2018TELLER II, key Bank AssociatioNAccurately processed customer transactions, including deposits, withdrawals, and financial transfers, while maintaining detailed records.Managed confidential transactions, customer relations, and banking services.Performed administrative tasks including maintaining accurate financial records, conducting monthly audits, and following regulatory compliance.Demonstrated attention to detail, time management, and organizational skills in a fast-paced environment.MARCH 2014  AUGUST 2015QUALITY ASSURANCE SPECIALIST, Installs inc, llcMonitored and coached new /existing agents on their inbound and outbound calls from clients and customers within the company.Provided weekly assessments to ensure that the agents were falling within the standards of the quality set forth.Contacted customers to confirm that the field technicians were providing services were to satisfaction.Participated in calibration sessions on improving customer service as well as provided feedback regarding the policies and procedures of the company.EDUCATIONMAY 2025BACHELOR OF ARTS IN PSYCHOLOGY, University at BuffaloCurrently obtaining degree; 3.7 GPAJUNE 2015ASSOCIATES OF APPLIED SCIENCE IN BUSINESS ADMINISTRATION, bryant & stratton CollegeMaintained over a 3.5 GPA and graduated Summa Cum LaudeSKILLSConsulting & management of small businessesExecutive level support & administrationTraining and coaching (over 50 employees)Skilled in Project ManagementExperienced in Sales and Marketing (Digital and Email Marketing)Client relations and communication skills15+ years of customer relations in various aspects7+ years of Office Clerical experience45-50 WPM speed10-key data entryAdvanced proficiency in MS Office (Word, Excel, PowerPoint) and Google SuitesSocial Media Ad CreationProficient in Microsoft Office applications

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