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Click here or scroll down to respond to this candidateHEATHERTROXLERBUSINESS PROFESSIONALPHONE NUMBER AVAILABLEEMAIL AVAILABLECharlotte, NC Street Address
CONTACTSKILLS CRM proficiency Performance Tracking Customer Engagement Goal-Oriented Customer Relationship Management Document Management Document Control Prospecting skills Business Development Web technologies and services Communication and negotiations Teamwork and Collaboration Multitasking Problem-Solving Attention to Detail Time Management Multitasking Abilities Problem-solving abilities Organizational Skills Excellent Communication Adaptability and Flexibility ReliabilityResults-driven and detailed-oriented Account Relationship and Business Professional with a proven track record of enhancing customer engagement and achieving retention targets. Proficient in CRM and performance tracking to optimize account management processes. Skilled in effective communication and negotiation, with a goal-oriented approach to building strong client relationships.PROFESSIONAL SUMMARYAccount Relationship SpecialistMyEcon, RemoteVolunteerRescue Ranch, Statesville, NCEXPERIENCEAugust 2024 - PresentDeveloped effective communication strategies to effectively respond to customer inquiries and complaints.Prepared detailed reports on account performance metrics including retention rates, renewal rates, upsells and cross-sells.Trained new employees on standard operating procedures related to accounts management responsibilities.Negotiated contracts with customers while ensuring compliance with company policies and procedures. Responded promptly to customer queries to increase overall satisfaction. Developed strong relationships with clients to grow business networks. October 2013 - PresentGrew ability to work independently while completing assigned tasks without direct supervision.Utilized problem-solving and organizational skills to manage multiple tasks simultaneously.Provided direct assistance to individuals in need, offering companionship and support.Provided administrative support to nonprofit organizations, including data entry and filing.Organized and managed fundraising events, including galas, auctions, and charity walks. Recruited and signed up volunteers and staff. Provided fundraising support for grants, special events and campaigns. November 2022 - August 2024 Effective Communication Time management abilities Self Motivation Cash Handling Professionalism Team Collaboration Active Listening Decision-Making Adaptability Task Prioritization Problem-solving aptitude Relationship Building Team building Analytical Thinking Interpersonal Skills Opening and closing procedures Continuous Improvement Goal Setting Sales Techniques Written Communication Analytical Skills Interpersonal Communication Processing payments Professional Demeanor Restock shelves Acquire new business Promote products Customer seating Staff training and motivation Effective customer upselling Serve customers Full-cycle sales process Evaluate leads Attendance oversightAnimal TechnicianLake Norman Humane, Mooresville, NCAccount RelationshipspawTree, RemoteMaintained a clean and safe environment for both personnel and animals according to established guidelines. Conducted periodic inventories of equipment used for animal care purposes. Reported any problems or concerns with the facility or its inhabitants to management immediately.Ensured that all facility areas related to animal housing were maintained in accordance with established standards.Recorded detailed information regarding animal health status into computer databases. Assisted veterinary staff members with medical treatments as requested. Monitored animal health records to ensure compliance with applicable regulations and protocols. Provided animals with food and water to meet dietary needs during stay. June 2019 - August 2022Trained new employees on standard operating procedures related to accounts management responsibilities.Developed effective communication strategies to effectively respond to customer inquiries and complaints.Collaborated with other departments such as marketing, operations, finance. to ensure successful client onboarding experience.Established payment plans with customers, strictly following payment criteria policies and procedures.Created and distributed bills and invoices, recording transactions relating to client purchases.Used knowledge of company products and services to recommend solutions to customers.Provided product information to customers and aligned products with customer needs to boost satisfaction.Bachelor of Arts (B.A.) in Psychology/BiologyMeredith College, Raleigh, NCHigh School DiplomaSouthview Christian School, Statesville, NCEDUCATIONMay 2013June 1998December 2009Associate in Science (A.S.) in ITMitchell Community College, Statesville, NCReferences available upon requestREFERENCESService Co-chairPHI society, Raleigh, NCExecutive ManagerWINGS, Raleigh, NCCOMMUNITY SERVICEJanuary 2010 - May 2013Established key performance indicators for each department based on their individual goals and objectives.Managed and coordinated a team of volunteers to successfully plan and execute events.Executed strategic marketing campaigns utilizing various digital platforms such as social media, email, website content.Provided guidance and support to staff members, leading them towards successful completion of tasks.Coordinated board meetings and liaised with members to address critical decisions.Served as liaisons between organizations, shareholders and outside organizations.January 2010 - May 2013Developed effective communication channels between internal departments and external partners.Provided direction and guidance to staff members, ensuring optimal utilization of resources.Cultivated relationships with key stakeholders to ensure successful project outcomes.Set and implemented strategic goals and initiatives to align company with mission, values, and vision.AWARDS Outstanding Executive Board Member, WINGS |
