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Customer Service Support Coordinator Res...
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Title Customer Service Support Coordinator
Target Location US-GA-Atlanta
Email Available with paid plan
Phone Available with paid plan
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveTo obtain a position within any organization to utilize my work experiences and skills of earned reputation, that will allow me the opportunity for continued professional growth.Summary of Qualifications/Skills~ Experienced in, customer service, networking and people skills, working with the homeless and special needs population~ Ability to develop instructional plans~ Organizational Skills~ Industrious and self-motivated~ Good negotiation skills and team orientation~ Ability to manage multiple tasks and meet deadlines~ Care and concern for customer/ consumer satisfaction~ Ability to work under pressure while maintaining ones composure~ Knowledgeable in Microsoft applications, such as MS Word, Excel, Outlook, Adobe suites programs for Mac & Pcs etc.~ Skills in social and working adaptability and problem-solving Summary of Professional Experience2021 PresentSteadfast Housing Development CorporationHousing Support Coordinator Honolulu, HIDuties and responsibilities include; Work closely with the homeless and special needs population including those with mental illness Housing Search to locate and secure independent housing for eligible consumers. Assure that all consumers remain compliant and eligible for subsidy assistance payments by executing contracts through Steadfast or other State or Federal Housing Agencies. Maintain current information of consumer benefits: basic social security information, medical etc. Provide housing advocacy and other supportive services to both tenant and Landlord for tenant continued housing. Assist Consumers in meeting tenancy requirements for payments and other lease requirements Assist the consumers in implementing individualized housing goals towards recovery and rehabilitation, and to learn the skills of independent living that are necessary to integrate back into society. Maintain a cohesive relationship with case managers, landlords and a close working relationship with designated Service Providers; build rapport with consumers. Assist Consumer with maintain all house related issues relevant to lease requirements: initial household set-up, housing search, budgeting, housekeeping, housing rules, etc. Provide housing support by meeting with consumers for in-home support visits Assist eligible consumers to apply and/or transition to other types of long-term housing assistance, such as Section-8, rent Supplement, or public housing.2020-2021Douglass Emmet/ Waena ApartmentsHousing Porter Honolulu, HI Detail Cleaned leasing office, Model Showroom Unit, and all Common Area on Property. Detail Cleaned and sanitized all laundry rooms, wiped and sanitized all washer and dryers, swept and mopped floors. Detail Cleaned vacate units and get ready for new move-in. Detail Cleaned the entire property ground keep: pick up trash in parking lots, playgrounds, main entrance, and exit of entire property. Helped maintenance team with water flood Cleans ups. 2012-2020Georgia Tech Atlanta, GABuilding ServicesDetail cleaned all classrooms, office areas, main entrance, hallways, elevators, computer labs, restrooms, auditoriums, and executive suite throughout campusDust mopped, buffed, and strip floors occasionallyOccasional cleaned carpetFloat throughout buildings on campusHigh and low dusted all ceilings, window seals, cleaned all windows and doorsCleaned break rooms, Kitchen areas for all staffVacuumed all classrooms, offices, and long hallwaysPut up stock2011-2012Ritz Carlton Hotel Atlanta, GAHousekeepingPrepared, cleaned, and serviced luxury hotel rooms to all guestFluffed pillows, made beds, cleaned entire room in a timely and sufficient mannerWorked overtime to accompany the needs of the hotel when neededVacuumed all rooms and long hallwaysPrepared clean linenReplenished items per roomEducationHarper-Archer High school 1999-2002Art Institute of Atlanta 2002-2005(Graphic designer)Certifications/ Volunteer2023  PresentCertified Life Insurance Agent ( License expired 2022)CPR and Blood Borne PathogensCertification CardPartners in Care: Volunteer for Point in Time CountVolunteers in Community & ChurchCDH Commercial Cleaning Crew LLC. (Owner)Certified license to conduct post construction and detail cleaning properties via commercial & Residential.

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