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Candidate's Name
Street Address  Heritage Square Drive #59Cincinnati, Ohio Street Address
PHONE NUMBER AVAILABLEThomas. Denise. EMAIL AVAILABLEObjective: Seeking a position that supports growth, and the expanding of acquired skills with in a progressive company, where there is opportunity for advancement.Education: Aiken High SchoolDiploma June 1996ITT Technical InstituteAssociate of Applied ScienceElectronics EngineeringNovember 23, 1999Skills: Soldering Wave SolderingCircuit board assembly Surface MountingTest/Trouble Shooting OscilloscopeCustomer Service  Inbound/Outbound Call Center50WPMData Entry/Order TakeMicrosoft OfficeWarehouse  Pick/Pack Shipping/ReceivingRF Scanner Quality controlExperience: iDrive Auto SalesFairfield Ohio April 2024 to July 2024BDC RepresentativeAnswer incoming leads from Dealer Center CRM to set appointments for customers to purchase. Send initial three contacts (call, text, email) to customers. Responsible for answering any questions about vehicles, take pictures if needed, and facilitate an appointment for customers to test drive vehicles and purchase. Also, set appointments for customers who need service.Cincy Auto MallFairfield Ohio March 2023 to September 2023BDC RepresentativeAnswer incoming leads from Dealer Center CRM to set appointments for customers to purchase. Send initial three contacts (call, text, email) to customers. Responsible for answering any questions about vehicles, take pictures if needed, and facilitate an appointment for customers to test drive vehicles and purchase.Broan-Nutone LLCHartford WI November 2019 to 2021Inbound call centerAnswering inbound calls and working with multiple operating systems to retrieve information for customers and distributors. Sending emails to customers and distributors pertaining to orders, shipping, stock availability, and parts and /or models to order. Contact customers to order parts for repairs and working with shipping/handling to get location of orders, cancel/change orders, and returns/refunds.Kings Honda Mason, OH May 2017 to October 20019Making outbound calls and sending emails to customers interested in purchasing avehicle. Set appointment for sales representatives to meet with customers to testdrive.Jake Sweeney Chevrolet /Mazda Cincinnati, OH March 2013 to May 2017Making outbound calls and sending emails to customers interested in purchasing avehicle. Set appointment for sales representatives to meet with customers to testdrive.References: Jody Haskins iDrive Auto SalesPHONE NUMBER AVAILABLEKeishia Ewing Jake Sweeney ChevroletPHONE NUMBER AVAILABLE