| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Wilsonville, AL Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLEPROFESSIONAL SUMMARYProven to enhance customer satisfaction and team efficiency, my tenure at Longhorn Steakhouse showcases my hospitality service expertise and exceptional teamwork and collaboration skills. Leveraging POS system operation and a positive attitude, I've significantly contributed to a welcoming dining experience, demonstrating a commitment to excellence and a knack for fostering positive customer relationships. SKILLS Teamwork and Collaboration Attention to Detail Positive and Friendly Attitude Willing to Learn Responsible and Trustworthy Customer Service Cleanliness standards Hospitality service expertise Basic Math POS System Operation Performance Improvement Memory retention Order Taking Salesmanship Front-of-house display creation Bill computation Time Management Clear Communication Team Leadership Customer Relations Guest service Decision-Making Computer Skills Payment Processing Safety awareness Conflict Resolution Multitasking Reliability Excellent Communication Customer service excellence Organizational Skills Team CollaborationWORK HISTORY06/2022 to Current Server AssistantLonghorn Steakhouse Birmingham, ALHandled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.Supported servers, food runners, and bussers with keeping dining area ready for every guest. Contributed to team success through effective communication and cooperation with coworkers and management.Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.Assisted servers with food delivery during peak hours to ensure timely service for all guests.Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking. Monitored seating area and checked restrooms regularly to keep spotless. Managed reservations efficiently to accommodate walk-in guests and reduce wait times.Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.Developed rapport with regular patrons to foster sense of community within establishment.Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service. Answered phone calls to take orders, give information and document reservations. Completed daily side work and opening and closing duties without fail. Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance. Backed up servers by checking on tables and retrieving items for guests. Opened and closed seating sections according to volume of guests. Seated patrons based on guest preferences and seating availability. Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.Rearranged tables and chairs for large parties and retrieved high chairs for children.Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems. Provided patrons with estimated waiting times during peak service hours. Assisted customers with delivering orders, carrying additional trays and helping dish out items.Minimized customer service complaints by expertly managing customer expectations during busy periods. Delivered pick-up and curbside orders to guests. Promoted business loyalty by fostering positive customer relationships. Took initial drink orders and relayed information to wait or bar staff. Greeted customers warmly to provide exceptional customer service. Bussed tables between courses and load and unloaded trays to expedite tasks. Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure. Refilled drinks and condiments and restocked serving areas to minimize delays. Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.Maintained clean, safe and organized work environment to safeguard servers and patrons.Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines. Assisted with dining room set up prior to and after service period. Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.Collaborated with other staff members to maintain high-level customer satisfaction.Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction. Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.Maintained cleanliness and order in dining area, setting high standard for guest experience.Enhanced operational efficiency, conducting regular inventory checks of dining essentials and notifying management of low supplies.Increased service speed, preparing tables with all necessary utensils and condiments before guest arrival. Enhanced dining experience by ensuring timely setup and cleanliness of tables. Fostered positive dining environment, engaging with guests to ensure satisfaction with meals and service.Facilitated team-oriented environment, assisting in training new server assistants on job duties and restaurant protocols.Optimized restaurant flow on busy nights, effectively coordinating with hosts and servers for smooth seating and service.Improved table turnover rates, working diligently to prepare tables for new guests during peak hours.Improved customer satisfaction with quick and attentive response to inquiries and needs.Maintained hygienic dining area, promptly cleaning tables and chairs after guest departures.Promoted welcoming atmosphere, greeting guests upon arrival and assisting with seating arrangements.Ensured seamless dining experiences, swiftly addressing and rectifying any guest concerns or complaints.Streamlined communication, using restaurant software to quickly update servers about table status and guest needs.Reduced wait times for guests, efficiently relaying messages between kitchen and servers regarding order status. Assisted with bussing tables and cleaning up spills. Checked dining area supplies of linens, wrapped silverware, and replenished low stock. Provided attentive service and proactively assessed guest needs. Arranged tables and chairs for special occasions and events. Collaborated with other dining room and bar staff to facilitate efficient service. Assisted wait staff with timely food delivery and guest requests. Monitored dining room inventory and replenished as necessary. Greeted customers and provided menus upon arrival to dining room. Delivered exceptional guest experiences through attentive service and quick response to issues. Established rapport with customers by providing friendly and attentive service. Addressed customer complaints and inquiries to verify satisfaction. Answered customer questions about hours, seating, and menu information. 12/2017 to 01/2022 Customer Service Representative Birmingham Flight Center Birmingham, ALManaged high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.Trained new Customer Service Representatives on company policies, procedures, and best practices.Maintained detailed records of customer interactions, contributing to comprehensive database for future reference. Exhibited high energy and professionalism when dealing with clients and staff. Investigated and resolved customer inquiries and complaints quickly. Delivered prompt service to prioritize customer needs. Met customer call guidelines for service levels, handle time and productivity. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.Educated customers about billing, payment processing and support policies and procedures. Responded proactively and positively to rapid change. Promptly responded to inquiries and requests from prospective customers. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Cross-trained and provided backup support for organizational leadership. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.07/2004 to 01/2011 Summer Camp InstructorGirl Scouts of North Central Alabama Birmingham, AL Enhanced camper experience by developing creative and interactive activities tailored to their interests.Increased parent satisfaction by maintaining open lines of communication and providing regular updates on camper progress.Adapted quickly to unforeseen circumstances or challenges, demonstrating resilience and flexibility in maintaining high-quality programming for campersdespite obstacles. Planned and delivered interactive crafts and activities to groups of Number kids. Supported camper emotional well-being by creating safe spaces for open dialogue and offering compassionate guidance when needed.Fostered a positive environment for campers with diverse backgrounds, ensuring inclusivity and respect among all participants.Expanded camper skillsets with engaging workshops, fostering personal development and confidence building through hands-on experiences.Reduced conflicts among campers by implementing effective behavior management strategies that promoted cooperation and understanding within groups.Promoted wellness and self-care by incorporating physical activities and mindfulness exercises into daily programming, supporting camper well-being holistically.Ensured accurate record-keeping of attendance, incident reports, and evaluation data for informed decision-making processes in future camps.Provided crisis intervention support during emergencies or critical incidents at the campsite to ensure swift resolution while minimizing harm to individuals involved or affected.Evaluated program effectiveness using participant feedback surveys, identifying areas of improvement for continuous growth opportunities.Elevated overall camp quality by consistently implementing best practices in youth development and experiential learning approaches.Built positive and productive relationships with students and parents to further program objectives and overall success.Streamlined daily operations by coordinating schedules, resources, and staff assignments for efficient camp management.Mentored junior staff members, sharing expertise in activity planning and group facilitation to enhance their professional growth.Contributed to camp culture by actively participating in staff meetings and events, fostering camaraderie among team members for a positive work environment.Improved camp safety by conducting thorough inspections of facilities and equipment, addressing potential hazards before incidents occurred.Maximized budget allocation efficiency by monitoring expenses closely, ensuring responsible stewardship of financial resources throughout the summer season.Modeled appropriate behavior to help children develop decision making, problem- solving and other essential life skills. Created and developed lesson plans to meet students' academic needs. Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work. Developed and implemented classroom routines to address varying student needs. Boosted cultural awareness by incorporating children's literature from world cultures. Helped students explore concepts with engaging, learning-focused activities. Shifted between formal and informal methods of teaching to keep students engaged. Fostered student curiosity and interest through creative hands-on activities. Participated in department meetings to provide input to colleagues about student achievement and improvement.Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.Increased educational expertise and knowledge by participating in instructor- oriented workshops.EDUCATIONHistoryUniversity of Alabama-Birmingham - Birmingham, ALSociologySouthern Union State Community College - Wadley, AL 05/1982 High School DiplomaWoodland High School - Woodland, AL |
