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EMPLOYMENT HISTORYJUN Street Address  - PRESENTSales Manager, Petland Summerville, Charleston, SC In my role as Sales Manager at Petland Summerville, I am responsible for driving sales performance and ensuring superior customer experiences. I lead and mentor a team of sales associates, offering guidance, training, and motivation to consistently achieve and surpass sales targets. I also devise and execute sales strategies, promotions, and marketing initiatives aimed at attracting new customers and enhancing store visibility. I have effectively increased our quarterly revenue by 8-10% by implementing new policies and procedures designed to enhance team performance and improve the overall work environment for all staff. Furthermore, I developed detailed scripts for team members, which not only attracted a greater number of clients and elevated sales but also resulted in an impressive 75% increase in our recurring clientele. I am dedicated to cultivating and maintaining robust relationships with breeders and suppliers to guarantee a consistent supply of high-quality puppies. My focus on customer satisfaction is reflected in my ability to assess individual needs, provide personalized recommendations, and offer continuous support throughout the puppy ownership experience. As a Sales Manager, my primary objective is to deliver outstanding service, enhance customer loyalty, and contribute to the store's overall success and esteemed reputation.NOV 2016 - JUN 2021General Manager, ROADRUNNER SERVICES LLC, Charleston, SC As the General Manager of a transportation company, I oversee a diverse array of responsibilities essential to the smooth and efficient operation of our services. My role includes managing a dedicated team of drivers, dispatchers, and administrative staff, as well as coordinating schedules, routes, and logistics to optimize performance. In addition to daily operations, I am actively engaged in strategic planning, budgeting, and financial management to drive the company's profitability and growth. I place a strong emphasis on customer satisfaction by fostering robust relationships with clients, promptly addressing any concerns or issues, and continuously seeking opportunities to enhance our service offerings. Fostering a robust safety culture is my top priority. I achieve this by conducting daily safety meetings, during which I communicate essential safety information, review any incidents or near misses, and address team concerns or questions. These meetings serve as a vital platform to reinforce the importance of safety and to keep everyone informed about updates or changes in safety protocols. I play a critical role in enforcing company policies to ensure compliance with Safe T. Sam regulations and other industry standards. This involves conducting periodic audits, inspections, and spot checks to confirm that all drivers and vehicles adhere to safety requirements. Additionally, I collaborate closely with the safety and compliance department to identify areas for improvement and implement corrective actions as needed. EDUCATIONAUG 2012 - MAY 2016High School Diploma, Mount Pleasant High School, Mount Pleasant, NC SKILLSPayroll RecruitingHuman Resources Office ManagementManagement SalesTeam Leadership BudgetingSales ManagementGOOSE CREEK, US, 29445EMAIL AVAILABLEPHONE NUMBER AVAILABLEE'KONA ALVARADOPROFESSIONAL SUMMARYI am excited to explore management opportunities where I can leverage my 5 1/2 years of combined administrative and sales experience. With a proven track record of success, I am adept at managing a wide range of administrative tasks while consistently driving sales results. My strong organizational abilities, excellent communication skills, and customer-centric approach enable me to foster positive relationships and achieve objectives effectively. I am eager to contribute my expertise and make a meaningful impact in a dynamic and challenging work environment. ADDITIONAL INFORMATIONGroupsHELPING HANDS OF GOOSE CREEKOver the past few months, I have had the privilege of organizing and leading a volunteer food drive in my community, an experience that has been both rewarding and humbling. By collaborating with local businesses, community organizations, and passionate individuals, we have successfully collected and distributed thousands of pounds of food to those in need. Witnessing the positive impact of our efforts and seeing the smiles on the faces of families facing food insecurity has been truly heartwarming. This initiative has not only made a meaningful difference in the lives of others but has also deepened my understanding of compassion, unity, and the transformative power of community action.