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Click here or scroll down to respond to this candidateCandidate's Name
Chicago, IL Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLEProfessional SummaryExperienced Remote Support Specialist with a strong background in Customer Service, Data Entry, and Technical Support. Adept at thriving in high-efficiency work environments and taking on management roles. Looking to leverage my skills for career growth within a company that fosters development and excellence.Core Competencies- Remote Support & Customer Service- Data Entry & Management- Technical Support- Conflict Management & Problem Solving- CRM Systems & Microsoft Office Suite- Team Leadership & Development- Quality Assurance & Quality Control- Process Improvement & ComplianceWork ExperienceCustomer Support SpecialistAT&T - Arlington Heights, ILJanuary 2024 Present- Serve as the primary point of contact for business clients, managing calls, tickets, and emails related to telecom needs.- Triage and prioritize issues based on severity and contractual obligations to ensure timely resolution.- Collaborate with technical teams to route issues to appropriate specialists for swift resolution.Patient Safety Attendant LeadAscension - Chicago, ILJanuary 2023 January 2024- Monitored patient vital signs and reported changes to medical staff, ensuring timely responses to patient needs.- Documented patient information in medical charts and communicated updates to the care team.- Provided high-quality care, assisting patients with physical and psychological challenges, while maintaining a clean, sanitized environment.Quality Control ManagerHome Chef - Bedford Park, ILAugust 2022 October 2023- Oversaw manufacturing operations to ensure food safety and quality standards were met throughout production.- Trained and managed new quality assurance team members, creating and updating testing protocols.- Conducted inspections at various production stages and utilized electronic equipment to measure product quality.Customer Support Specialist ISalem Solutions - Chicago, ILApril 2020 August 2022- Responded to customer inquiries via phone and email, resolving issues and processing orders, returns, and exchanges.- Assisted with invoicing and accounts receivable collection, improving payment recovery rates.- Supported team development by training junior customer support representatives.Lead Plasma ProcessorGrifols - Chicago, ILJuly 2018 April 2020- Processed donor samples, recording product weight and preparing units for shipment.- Managed sensitive information, including social security numbers and payment cards.- Ensured compliance with processing standards and labelling protocols.Ticket Sales RepresentativeStudio Movie Grill - Chicago, ILFebruary 2016 October 2018- Handled ticket sales, balanced cash drawers, and addressed guest concerns.- Promoted reward memberships and upsold seating options to enhance the customer experience.EducationHigh School DiplomaValedictorian(4.13GPA)Community Youth Development Institute High School Chicago, ILGraduated:June 2018Certifications & Licenses- PERC Card (Permanent Employee Registration Card)- Guard Card- CPI Certification (Nonviolent Crisis Prevention & Intervention)- BLS Certification- HACCP Certification- Certified Quality Auditor- CompTIA Network+- CCNASkills- Customer Service & Technical Support- Microsoft Word & CRM Systems- Data Entry & Data Collection- Specimen Collection & Processing- Leadership & Team Management- Quality Assurance & Control- Conflict Management & Problem Solving- Cash Handling & Sales- Recruiting & Training- Process Improvement- Hospitality & Patient Care |
