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Street Address nw 85th terracePlantation Florida Street Address .PHONE NUMBER AVAILABLEProfessional SummaryAssistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees to improve job performance. High-energy and enforce consistent standards and procedures to maintain performance targets, maximizing team efficiency. Ready to offer exceptional leadership and planning abilities to take on new role. SkillsSOFTWARE/SYSTEMS: Microsoft Office Suite (Excel, Word, PowerPoint, Access, Visio) Facets CWS QNXY QCARE Epace Team-building Exceptional knowledge of HMO, PPO, POS, Medicaid, Medicare, Long term care (LTC) Microsoft Office Suite (Excel, Word, PowerPoint, Access, Visio) Advanced research skills. Employee performance evaluations Budgeting Staff Team-building Supervision Safe food handling Recipes and menus planningWork HistoryFood and BeverageAssistant Manager Einstein Bro10/2022 to present Ensures the highest quality product reaches our guests and meets exacting standards. Conducts daily shift meetings. Assists with, coaching, and counseling team members to ensure the proper level of service is being provided to guests. Assists with opening and closing responsibilities and assigning duties to team members. Ensures that all productivity and quality standards are maintained Credentials / Customer Service11/2021- 10/2022In Home Therapist Lake-worth -Fl Self manage increase workforces efficiency, Focus on patients needs, quick and accurate enrollment. Onboarding therapist to different agencies, enable providers to upload and electronically sign document.Gives provider access to manage their own credentials profiles. Exchange information between provider and scheduling patients. Eliminating time consuming emails and calls to improve the extra for providers Drive revenue faster, minimize time from providers hire to patients visits, improving the ability to increase revenue. Assistant Food and Beverage ManagerTrump International Beach Resort Miami, FL05/2017 to 03/2020 3 years Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Established and optimized schedules to keep coverage and service in line of demands. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Delivering excellent guest experience, help to maximize sales and revenue, comply with all health and safety regulations. Orchestrated positive customer experiences at all stages by overseeing every area of operations.PBX Hotel OperatorMarriott's Oceana Palm Palm Beach Gardens, FL01/2016 to 02/2017 Greeted and welcome customers upon arrival, offered assistance and answered questions to build rapport and retention, engaged in pleasant conversations while managing check in process. Arranged accommodations and travel plans for visitors and presented updated itineraries, confirmed reservations and identification. Immediately contacted housekeeping, and maintenance department regarding guest room issues, to promote a comforting stay. Maintained files and records by implementing effective filing systems that boosted efficiency and organization.Claims Service Specialist Team Lead, 2010 2013 Handled customer inquiries, complaints, billing questions and payment extension/service requests.Provided excellent customer service contributing to successful first-call resolution program initiative.Officially commended for initiative, enthusiasm and dependability in performance evaluations.Triage workload to appropriate staff members to achieve the best solution for patients.EducationHigh School Diploma 02/2011Stratford High School - Stratford, TX Coursework Continuing educationSheridan Technical College - Hollywood, FLcosmetologyBusiness Communications 06/2001Adult Education Program - Gainesville, FL |
