| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Customer Service CoordinatorHockessin, Delaware, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLEWORK EXPERIENCE2014-CurrentCustomer Service CoordinatorCapital OneWest McLean, Virginia, United States*1680 Capital One Drive, McLean VA 22102*Supervisors: Toni Leubki, Kelsey O' Mallory, Nicole Bell*Customer Service Coordinator*Given the opportunity to be the Mission Ambassador, engaging employees in all aspects of Capital One's mission*Selected for the Knowledge and Excellence Team to coach and mentor peers experiencing productivity difficulties and train new hires*Participated in company program to cross-train in all departments*Receive and resolve incoming customer calls for standard issues and changes to accounts and evaluate issues for Supervisor escalation2002-2004Lead Teacher 4 Year Old ClassroomGreen Acres Pre School Child CareOdessa, Delaware, United States*Created, implemented and documented the efficacy of lesson plans for the class*Conducted testing and assessment of students for ascension to Kindergarten*Hosted parent conferences to foster partnerships for the development of students 2000-2002Quality ManagerFirst USAUnited StatesSeek out and investigate service delivery failures in collaboration with Quality Managers and Trainers then participate in education measures to eliminate themJune 1999-January 2000Monitor and evaluate individual customer service representativesRapid Response and Resolution UnitUnited StatesJun/1999-Jan/2000*I was selected for a special opportunity to co-pilot an experimental task force. Our mandate was to set standards and create policy changes to improve the processes involved in the resolution of customer and account related issues and to facilitate the roll out of these creative solutions to all other areas and departments of the bank January 1999-June 1999Customer Service Representative*Receive and resolve incoming customer calls for standard issues and changes to accounts*Evaluate issues for Supervisor escalationMay 1998-October 1998Public Relations Manager Patient AdvocateChiropractic Life CenterWilmington, Delaware, United States*6 Sharpley Road, Wilmington DE 19803*Supervisor: Karen Johnson*Public Relations Manager / Patient Advocate*Duties relevant to Public Relations include: Organizing community events, Networking with local businesses and consumers and assisting with administrative tasks as needed*Duties relevant to Patient Advocate include: Supervise patient education and the administration of therapies, Conduct patient surveys and office campaigns to promote the facility and products, Conduct patient educational workshops and organize lectures and education for staff and doctors 1994-1998Resident Care TechnicianMary Campbell CenterWilmington, Delaware, United States*Responsibilities*Personally facilitate the activities of daily living for upwards of 20 residents experiencing physical and/or cognitive impairments*Track, implement and document care plans regarding physical, psycho-social, speech, and occupational therapies EDUCATION-1988DiplomaJames H Groves High SchoolUnited StatesJames H. Groves High School, Delaware: Diploma 1988 College classwork including Sociology and WritingSKILLSCustomer Support/Service Coaching Mentoring Conferences Lesson Plans Testing Service Delivery Activities of Daily Living (ADLs) Administrative Skills Campaigns Patient Education Public/Media/Press/Analyst Relations Childcare Chiropractic Google Apps Sociology Microsoft Windows Operating System Microsoft Word Organizational Skills Training/Teaching Documentation Kindergarten Quality Management Customer Service Evaluation Product/Service Launch Process Improvement Policy Development Health Plan Occupational Therapy Documentation Plan Speech and Language Pathology Plan Meetings Event Management Educational Administration Microsoft Access DatabaseLANGUAGESEnglish - IntermediateWORK AUTHORIZATIONI am authorized to work in the following countries: United States |
