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SKILLSEXPERIENCEEDUCATIONCandidate's Name
CUSTOMER SERVICE MANAGER(860) 869-5892 EMAIL AVAILABLE Glastonbury, CT 06033 An experinced Customer Service Supervisor at Aero-Med/Cardinal Health, adept in enhancing customer relationships and streamlining operations. Excelled in leading diverse teams, signi cantly improving service standards through e fective problem- solving and time management.Hardworking team leader possesses extensive knowledge of customer service processes and best practices, with a proven track record of success in e fectively training and motivating customer service teams. Skilled in building positive relationships with customers, understanding customer needs, and resolving customer service issues with professionalism and e ciency. Committed to providing exceptional customer service and fostering customer loyalty. Customer Service  Time Management Problem-Solving  Customer Relations Sales SupportCUSTOMER SERVICE SUPERVISORAero-Med/Cardinal HealthEast Hartford, CTFebruary 1996 - November 2023 Collaborated with department leads and senior management to coordinate operations and drive improvements. Supervised direct reports and enforced adherence to established procedures and deadlines. Assisted customers via phone calls, emails or online chats while delivering exceptional customer service. Developed and maintained e fective relationships with vendors and suppliers. Communicated e fectively between departments regarding product availability status updates for customers. Trained customer service representatives on customer service standards, policies, and procedures. Monitored customer service team performance metrics, identifying areas for improvement and providing feedback. Monitored o ce supply needs with consistent inventory checks and requisition approvals. Provided excellent customer service to clients, resolving their inquiries and complaints in a timely manner. Demonstrated ability to manage multiple tasks while remaining adaptable and exible. Responded quickly to meet customer needs and resolve problems. COMMUNICATIONS (1989-1992)Marist College, Poughkeepsie, NY, USEast Catholic High School, Manchester, CT