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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Vineyard Rd.Griffin, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI currently have 15 year of experience in customer services. Strong work ethic, organized and multi-task skills. I can work with little or no supervision. I am a fast learner and willing to learn new things.WORK EXPERIENCEAdministration assistant/Customer serviceFull-Service Inc.September 2023Manage and respond to emailsEnter receipt for materialsInvoicing for Plumbing, electrical & HVACAccept and post payments on customer accounts (credit card and checks).Schedule appointments for servicesCollect on current and past due invoicesCustomer Services/Authorizer RemoteAmerican Home ShieldFebruary-2021 to June 2023Approving initial diagnosis of issues reported by customerAuthorizing repairs (or replacement) or systems or appliances covered by the planNegotiating pricing with contractorsCoordinate appropriate follow up with customer or contractor to ensure issue are resolved satisfactorilyInforming customer of non-covered claims and effectively explaining the reason whyProviding your technical knowledge and expertise to other colleaguesAdministraion/DispatcherFull Service -December 2015 to 2017Answer multiples phone line,Invoice services home repairs through QuickBooks.Accepting payments and making deposits.Manage rental properties and accept rent payments.Handle customer concerns and complaints.Schedule appointments for technicians for home repairs for HVAC plumbing and electrical.Register warranty HVAC equipments.Collect on current and past due invoices.Entering hours for payroll and printing checksCustomer Service Rep/DispatcherHammond Services - Griffin, GA - October 2013 to October 2015 Customer Services/CollectionsPrimary call takerCollect on current and past due invoiceHandle customer complaintsBilling InvoicesSet up payment arrangementDebit and credit card transactionMailing out past due lettersDispatch techniques to customer home for maintenance tune up for HVAC, plumbing and electrical.Collections RepresentativeSchoolprint Inc -July 2008 to May 2012Collect on current and accounts over 90 days past dueMaking payment arrangementHandle customer complaintMaking settlement offer for paymentAccepting payments (credit card etc)Dental AssistantHeavenly dental January 2006-2007Greet and seat patientSet up tray for exams and proceduresAssist with different procedure.Take x-ray such as bit wing etc.Cross train in officeAnswering phone, filing, check patients in and out.Treatment plansMaking appointments and sending remindersOrganizing and filing patient recordsSending patient bills and receiving paymentsDental AssistantDent first Jonesboro October 2005-January 2006Greet and seat patientsSet up tray for examsAssistant with oral surgeryOrganizing instruments for each procedureMixing fillings and materials for impressions and restorationsUsing suction devices to keep patients mouths dry and clearApplying topical anesthetics to gumsInstructing patients on oral hygiene and post-operative careEDUCATIONDiploma in BusinessGriffin High School - Griffin, GA 2000 to 2004 |
