Candidate Information Title Vice President Service Delivery Target Location US-GA-Atlanta Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Sunil BEMAIL AVAILABLEPHONE NUMBER AVAILABLEUSCPROFESSIONAL SUMMARYDynamic and results-oriented Vice President with 25 years of experience in driving operational excellence in support, implementation and development. Proven track record of leading cross-functional teams, implementing strategic initiatives to enhance service delivery, and enhancing customer satisfaction. Exceptional leadership skills with a focus on innovation and efficiency. Successful launching, directing and managing payment system solutions for banking and financial sectors by performing management functions including scope management, solution architecture, cost management, quality management, resource management, schedule management, risk and issue management and communications management.Key Skills and Strengths include:Team Leadership & DevelopmentStrategic Planning and ExecutionCustomer Relationship ManagementProject Lifecycle Coordination and ManagementProcess ImprovementChange ManagementCapable of leading diverse high performing teams under tough deadlines, to meet expectations of multiple customersStrong communication skills (verbal and written)Data Analysis & Problem solving  Creativity and forethought in solving complex project issues and providing solutions to enhancementsBudget ManagementOrganizational ability and multi-tasking skillsService orientation  People person and a team playerStakeholder ManagementSoftware Development Lifecycle (SDLC)Agile MethodologiesPROFESSIONAL EXPERIENCEVice President, Support & ImplementationVSoft Corporation, Duluth, GA Aug 1999  PresentVSoft Corporation is a leading dynamic global company that specializes in innovative software solutions tailored for financial and banking institutions. They provide software for core banking, payment processing and digital banking services. They are dedicated to improving operational efficiency through their comprehensive suite of products that integrate smoothly with existing systems. It provides in-house, SaaS and ASP delivery of banking and payment solutions to financial institutions worldwide. Their solutions support various financial services, including community banks including Citibank, SunTrust, Corporate Credit Unions nationwide.Responsibilities:Responsibilities included handling the entire support, implementation and operations teams along with being SME and solutions architect for multiple products across the company including item processing across channels and remote deposit of Large and Medium Financial Institutions. Clients include Citibank, City National Bank, Republic Bank Limited (Caribbean), Banco Estado (Chile)Led a team of 25+ (including an offshore team) providing exceptional customer support for about 200 banks, achieving a 95% customer satisfaction ratingSpearheaded a team of 10+ for the implementation of multiple products, reducing delivery time by 20% and adherence to quality standardsHandled implementation, operations and automation of the ASP and SaaS data center that has about 90 ASP customers and 15 SaaS customersOversaw budgeting and financial management and reduced costs by 30% in some cases by analyzing 3rd party tools and adding automation to operationsWorked on metrics that measure the quality, speed, and efficiency of customer support interactionsCollaborated with product management to align project deliveries with business goalsDeveloped training programs for new hires, enhancing team performance and knowledge retentionSME and Solutions architect for Item Processing, Digital and Remote Deposit products20+ years of development experience in VC++, .Net, Oracle. Helped in migration of products to Azure and Angular.Responsible for customer implementations and configuration maintenanceUsed tools like GIT, JIRA, SharePoint, Salesforce, SysAidDirectly worked with customers to drive operational efficiency and improve the customer experienceTechnical LeadTata Infotech Limited Jan 1999  Aug 1999Tata Infotech Ltd specializes in information technology services and solutions. The company provides a range of services, including software development, IT consulting, systems integration and managed services. They concentrate on enabling businesses to improve their operations through technology by utilizing industry expertise and innovative solutions. The project involved the automation of Trade and Finance operations in a bank.Responsibilities:Lead and manage technical aspects of projects, ensuring timely delivery and quality standards.Mentor and guide team members about the processes and procedures followed by the team, during the project cycle, for conformance to quality standards as laid by ISO.Suggested improvements in the procedures followed to enhance the overall productivity of the team.Liaise with client and stakeholders to understand requirements and provide technical insights.EDUCATIONMaster of Technology in Energy Systems Engineering (IIT, Mumbai, India)Bachelor of Engineering (Mechanical) (Govt. College of Engineering., Pune, India)