Candidate Information Title Customer Service Call Center Target Location US-TN-Elizabethton Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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SUMMARYDiplomatic customer service professional experienced in defining and analyzingcustomer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. EXPERIENCEAdvanced Call Center Technologies LLC - Customer Service Representative Johnson City, TN  03/2022 - CurrentSelf Employed Services - Cleaning ServicesElizabethton, TN  02/2013 - 06/2021CONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLEElizabethton, Tennessee 37643SKILLSEDUCATION AND TRAININGGEDDaniel Boone High SchoolGray, TN  05/2004Some College (No Degree):Medical Billing and CodingEverest Community CollegeCorissa BarnardPromoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Remained calm and professional in stressful circumstances and effectively diffused tense situations.Demonstrated excellent communication skills in resolving product and consumer complaints.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area. Performed daily dusting, leather and wood surface polishing and wall washing. Inspected building perimeters, removed trash and swept sidewalks to keep outside areas organized and tidy. Took rugs and mats outside to remove dust and dirt. Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses. Spot-cleaned glass surfaces and windows with cleaning solutions. Swept, mopped and sanitized wooden and tile floors. Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized. Report generation Report creationCredit card paymentprocessing In-store support Adaptive team playerInbound and OutboundCalling Quality assurance controls Technologically savvyCookout Restaurant - CashierElizabethton, TN  07/2020 - 01/2021Advanced Call Center Technologies LLC - Collections Representative Johnson City, TN  08/2011 - 11/2012 Collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Advised debtors on payment options and set up payment plans. Reasoned with customers and attempted to negotiate full balance payments. Handled irate customers smoothly to achieve performance targets. Handled contracts and payments on accounts. Entered customers' financial status information into system. Upheld privacy and security requirements for customer information. Notified customers of delinquent accounts with attempt to collect outstanding amounts.Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.