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Candidate's Name
Kings Mountain, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCustomer Service AssociateIngles-Blairsville, GAMarch 2021 to April 2023 Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers Identified opportunities for process improvement and made recommendations to enhance the overall customer experienceEducationHigh school diplomaKings Mountain High School - Kings Mountain, NCAugust 2023 to March 2024Skills Cashiering Customer service (2 years) Cleaning Experience