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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Atlanta, GASUMMARYSeasoned professional with 8 years of experience, including direct customer service roles and technical support. Excelled in assisting consumers with eligibility and enrollment, promoting high customer satisfaction. Seeking a Customer Service Representative position to leverage expertise in problem resolution, technical advice, and cross-functional teamwork.WORK EXPERIENCESJC Marketing & InvestigationsPart-Time Associate Enforcement Mar 2021 - Present Assist with password resets and account issues, ensuring detailed accuracy in all 200 email correspondences. Develop and implement innovative curricula across various courses, enhancing instructional experiences in classroom, laboratory, and online settings. Mentor faculty on effective teaching methods and pedagogy, contribute to educational research, and co-design new courses to align with program objectives.Office TeamPayroll Administration May 2016 - Aug 2022 Managed and filed office correspondence, processed FedEx shipments, and coordinated client appointments. Established finance-related policies and procedures for payroll administration, accounts receivable and payable, and expense reimbursement. Collaborated with the Human Resources team on projects to enhance payroll administration processes. Ensured payroll administration compliance with federal, state, and local laws, and implemented timekeeping policies.Robert HalfCall Support Oct 2022 - Jul 2022 Addressed caller inquiries regarding Covid-19 by utilizing provided materials and adhering to HIPAA regulations. Resolved customer technical issues through various communication channels, including phone, email, chat, and remote support. Created knowledge base articles and compiled a database of frequently asked questions to enhance call center efficiency and support peer representatives.Contract Tracer Jan 2020 - Feb 2022 Assessed transmission risk factors and advised individuals on quarantine procedures to mitigate further spread of infection. Communicated effectively with potentially infected individuals to understand and document their exposure levels. Maintained accurate case records by inputting investigation data into a secure database system. NY State of HealthCssiii Nov 2017 - Jan 2019 Assisted consumers with eligibility determination and enrollment processes, ensuring accurate and efficient health coverage registration. Resolved consumer issues, maintaining a high level of customer satisfaction through knowledgeable and amiable service interactions. Collaborated effectively with a diverse team, contributing innovative ideas to improve team performance and service delivery outcomes.Nordon Inc.Attendance Specialist Jul 2017 - Nov 2017 Analyzed student data to identify attendance patterns, including absences and tardiness, and collaborated with school administrators to ensure the integrity of attendance records. Managed payroll processing utilizing ADP, Pay Chex Flex, and Pay Chex Stratus, ensuring timely and accurate record-keeping in compliance with policies and procedures. EDUCATIONMonroe Community CollegeCriminal JusticeRochester, New YorkJan 2002SKILLSCustomer Service Relationship Building Complaint Procedures Positive Language Telephone Techniques Effective Questioning Managing Objections Customer Satisfaction Process Development Highly Organized Planning & Preparation Managing Time Troubleshooting Teaching Listening Skills Customer Engagement Working With Others Pro-Active Self-Disciplined Articulate Tenacious Supervisor |
