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Click here or scroll down to respond to this candidateCandidate's Name
Warranty & Lead Customer Service Representative-Clarke Power Service, inc.Falmouth, KY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI would like to secure a position that will allow me to utilize my office and Diesel engine service experience to become part of a team and have a successful career. A place where I can continue to improve my skills inside the office while expanding my knowledge in the service / parts field outside of Detroit Diesel and Freight liner . Hopefully youll give me the opportunity to become apart of your company.#readytoworkAuthorized to work in the US for any employerWork ExperienceCustomer Service AssociateAAA Club Alliance Bob Sumerel-Alexandria, KYJuly 2023 to April 2024Handled customer request for vehicle maintenance from start to finish, worked as a team to meet sales goals, very detail oriented, completed daily and weekly cycle counts of parts inventory, ordered parts and processed PO parts invoices. Built customer relationships by being honest and building trust in the handling of all repairs or maintenance needed to delivery them and their families safely during their travels.TSATravelCenters of America-Walton, NYOctober 2020 to January 2021I was the drivers first and last point of contact. I staged trucks in appropriate bays and assigned the tech on duty that was qualified for the job. I looked up parts on access freight liner by vin number, checking to make sure it hadnt superseded. Calling and emailing companies to get approval on estimates. Spoke with local parts houses to order correct part needed to complete job in timely manner. Completed invoice and received payment from customer to get then back out the door. Lead Customer Service Representative & WarrantyClarke Power Services, Inc.-Georgetown, KYDecember 2015 to April 2020Ran 2nd shift mechanics, billing, parts, and general operations. Was transferred to 1st shift as Lead CSR and took care or billing main account and daily/monthly reports. Helped control and maintain parts inventory. Dealt with driver complaints and issues to make sure they were back safely back the road in timely manner. Was promoted to Warranty and delt daily with Allison transmissions and Detroit Diesel warranty staff to prepare and submit warranties in timely manner. Also trained new staff with our procedures and company policies.Office Manager/BookkeeperBlue Beacon Truck Wash-Walton, KYJuly 2013 to November 201541094)Maintain daily books and general ledgerAccounts receivable / Accounts payableCompleted payroll accurately and punctuallyComposed and completed daily, monthly, quarterly, controllable cost, sales, and labor reports for upper management and corporate offices.Worked daily with upper management to identify improvements to increase efficiency, productivity, sales, and control labor cost.Line Worker/AssemblyDANA INC-Dry Ridge, KYAugust 2012 to June 201341035)Worked on assembly lineWorked in the paint boothWorked in quality checking the axles for any imperfections in assembly before being shipped Shift ManagerDollar General-Dry Ridge, KYJune 2011 to July 201241035)Managed employees on shift with nightly task to be completed in timely manner Helped customers with questions or concerns that needed to be handled by management Handled money and made sure deposits were correctOpen and closed store depending on scheduled freight trucks arrival Service ClerkBevins Motor Co. Inc-Georgetown, KYFebruary 2010 to April 201140324)Talked with the customers with their problems and concerns to check in equipment being serviced Scheduled service calls by customers request when they could not bring equipment in shop Made sure customers needs were met and handled correctly and in a timely manner, to keep customer happyScheduled all deliveries and pickups with rollback Shift ManagerTractor Supply Co-Williamstown, KYJuly 2007 to February 201041097)Assisted customers with questions about products and finding the correct items they were looking for Keeping our team on track and making sure they completed their daily task and cleaning was complete Help the elderly and disabled get their purchases to the vehicle Ordered special request for customers that were not in stock Handled all returnsMade daily depositsEducationDiplomaPendleton County Memorial High SchoolMay 2004Skills Customer Care Customer Service CSR Financial Report Writing Diesel Engine Repair Service writing Customer service Phone etiquette Dealership experience Shift management Accounts receivable Sales Cash handling Office management Organizational skills Cash register Stocking Auto service management Negotiation Outside sales Supervising experience Management Leadership Inventory control POS Data entry Administrative experience Office experience Clerical experienceCertifications and LicensesDriver's LicenseAssessmentsBasic computer skills ProficientFebruary 2023Performing basic computer operations and troubleshooting common problems Full results: ProficientWork style: Reliability ProficientFebruary 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCustomer service ProficientJune 2020Identifying and resolving common customer issuesFull results: ProficientCustomer focus & orientation ProficientJanuary 2023Responding to customer situations with sensitivity Full results: ProficientOffice manager ProficientApril 2020Scheduling and budgetingFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationOffice skills and detail orientedUse a thin client, with use of three monitors, and multiple different programs Attended 4 Microsoft Office classes in collegeExcel, Word, Power Point, Outlook, AccessFax Machine and telephone systemsAutomotive experience and basic knowledge of cars, tractor and trailers, and diesel engines. Very organized and keeps a clean work environment. Candidate's Name
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