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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Cave Springs RdDouglasville, Georgia Street Address
Phone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLEObjective: To obtain a position with an established company that will allow me to share my professional skills as a customer obsessed professional; serviced many years as a customer support Representative/ Lead.Education:West Georgia Technical College, Douglasville, Georgia. August 2021-Certificate: Earned a certificate in Medical Billing and CodingLearning: Document production, CPT codes, medical terminology, etc.Skills: typing proficiency (42wpm/3/3e), extensive computer skills in MS OfficeSt. John Fisher College, Rochester, New York May 2007-May 2011Major: Mental Health CounselingDegree: Master of ScienceLearned: Micro skills useful for counselingSUNY College at Brockport, Brockport, New York August 2004- May. 2006Major: PsychologyDegree: Bachelor of ScienceLearned: Psychological disordersMonroe Community College, Rochester, New York September 2000- May 2004Major: Liberal ArtsDegree: Associate in scienceLearned: Importance of the helping professionProfessional Experience:Arise Virtual Solutions Call Center (assignment ended) September 2022-May 2023Customer Service RepresentativeDuties: Responded to inbound and outbound calls promptly. Provided customer resolutions via different communication channels such as chat, email, and text messages. Assisted customers with finding a solution to their issues while staying within policy and procedure. Joined the escalation team as an upper-level support member/Resource Specialist.NexRep Call Center-ROTHYS (assignment ended) November 2018-October 2021Customer Support AgentDuties: Responded to inbound calls and made outbound calls. Assisted customers with finding a solution to their issues. Provided customer support through empathy and policy. Became a supervisor/Resource Specialist.Unity Behavioral Health January 2011-July 2011Practicum/InternshipDuties Involved: Delivering MSEs to a wide range of individuals with mental health issues, writing up diagnoses using the DSM IV TR, implementing treatment plans, providing counseling services to individuals, completing client logs, and taking detailed notes; had to be very involved with people (staff, clients, security, supervisor)TSS Counselor, Alternatives for Battered Women July 2010- December 2010Practicum/InternshipDuties Involved: individual counseling, support group facilitator, completing client logs on time, practice with treatment plans and MSEs, crisis intervention, advocating for clients, and extended support to women in the shelter; also learned the importance of how the agency functions.Self-employed Child Care Provider July 2000- August 2004Cared for 3 childrenDuties Included: Reading, providing lunches as well as a safe and comfortable environment; engaging children in fun and safe learning activities.Volunteer, Unified Mission of Rochester NY August 1999-December 2000Assistant to DirectorDuties: customer service, answering phones, filing, organizing client paperwork, sorting and assisting individuals and families in procuring needs such as food, clothing, and shelter. Scheduling clients for counseling sessions etc.Special Skills: Great at multitasking and prioritizing, fast learner, have strong computer skills (over 10 years of schooling), work very well with others, am culturally sensitive, have strong organization skills, very detailed, and very personable.Certifications and Training:oDanielle Fraenkel, Ph.D.: Dance therapy Interventions (11/07)oRobert Pollard, Ph.D.: Effective Mental Health Interventions w/Deaf Persons (03/09)oJoyce Herman, MS and Navlette James: Violence Prevention and Intervention (11/09)oVincent Butler, LCSW:Domestic Violence: Impact, Detection, and Intervention (04/09)oJanet Gillespie, APP.: Community Psychology (05/06)oKristine Seibel, Safety& Security and Regulations for Providers (07/11)oKristine Seibel, Ages and Stages for Providers (07/11)oKristie Lewis, Bright from the Start: GA dept of Early Care and Learning (03/17)References:Dr. Hazel Buggs, Sub PastorChief Corner Stone Missionary Baptist ChurchEMAIL AVAILABLEPHONE NUMBER AVAILABLERashida GrantResource SpecialistEMAIL AVAILABLEPHONE NUMBER AVAILABLEIda Campbell-President (R)Unified Mission of Rochester NYEMAIL AVAILABLEPHONE NUMBER AVAILABLEMiriam FountainProgram Director-Leadership AcademyEMAIL AVAILABLEPHONE NUMBER AVAILABLEMr. Darrin SingletonMentor-Real EstateEMAIL AVAILABLEPHONE NUMBER AVAILABLE/pre> |
