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EMAIL AVAILABLEPHONE NUMBER AVAILABLEEDUCATIONBachelor of Business AdministrationCollege of New RochelleNew Rochelle, NYPROFESSIONAL EXPERIENCEScholarship Administration SpecialistGeorgia Department of Early Care (Remote)2022 - Present Administered CAPS scholarships by processing initial and renewal applications, determining eligibility based on policies, and verifying documentation through various sources including employer and educational institutions. Managed customer service issues, provided consumer education, and collaborated with CAPS administration to enhance service delivery. Utilized Salesforce for client data management, task tracking, and report generation, maintaining detailed and accurate records. Conducted research and compiled reports, ensuring timely and accurate responses to inquiries. Implementation SpecialistCar Now (Remote)2020 - 2023 Oversaw the integration of third-party DMS systems with Dealertrack, Reynolds & Reynolds, and Eleads, ensuring seamless onboarding of new dealers. Coordinated training sessions and served as the primary point of contact during dealer onboarding, creating technical tickets and tracking progress using Zendesk, Jira, and Trello. Managed client CRM data within Salesforce, developed dashboards, and collaborated with Sales, Product, and Support teams to meet project deadlines. Client Support SpecialistBroad Path (Remote)2015 - 2020 Provided exceptional customer service by managing patient billing inquiries and maintaining accurate electronic health records (EPIC). Scheduled patient appointments, handled phone triage, and ensured precise data entry with a 99% accuracy rate. Coordinated correspondence and documentation, facilitating timely patient care and communication. Payment Processing / Customer Service Representative American Express (Remote)2009 - 2015 Handled high-volume customer service tasks, addressing billing issues and technical concerns while managing multiple screens and systems. Utilized remote desktop tools for customer support, operating a multi-line phone system, and guiding customers through issue resolution. SKILLS High-Volume Schedule Maintenance Salesforce CRM Zendesk, Jira, Trello Remote Access Software Data Entry & Management Technical Support & Network Support Project Management & Process Improvement Customer Support & Account Management Microsoft Office Suite QuickBooks Linux Operating SystemsPROFESSIONAL DEVELOPMENT Advanced Salesforce Training Technical Support Certification Project Management Workshops