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PHONE NUMBER AVAILABLESummaryA results-driven lead disaster recovery professional with extensive experience in business continuity planning. Proven track record of successfully implementing and managing disaster recovery programs for multinational organizations. Skilled in conducting business impact analysis, developing recovery strategies, and coordinating testing and exercises. Expertise in evaluating and recommending improvements to disaster recovery solutions. Strong project management skills with a focus on meeting recovery time and recovery point objectives. Adept at collaborating with cross-functional teams and external stakeholders to ensure continuity of operations. Recognized as a decisive, adaptive, creative, collaborative leader with a record of building and managing teams to peak performance, improving morale, and consistently exceeding goals.Core CompetenciesManagement: Solid background in planning and execution of project designs. Hands on manager with highly developed negotiation skills and experience cultivating strategic business partnerships. Highly skilled at managing multiple tasks simultaneously and equally strong in budgeting and financial management.Team Building: Decisive team leader with extensive experience recruiting and hiring tactical IS teams, developing talent and creating effective training programs.Communications: Persuasive communicator with well-developed presentation and negotiation skills with ability to develop productive relationships with colleagues and staff at all levels.Microsoft Products: Outlook, Excel, Work PowerPoint, Visio. MS Project, SharePoint, Teams, and Workday.ExperienceELEVANCE Health (Anthem/Elevance Health) Remote (Richmond)Disaster Recovery Infrastructure Svcs Analyst Sr. Advisor 2021 - 2024Evaluation of newly acquired subsidiaries (vendor management review and audit) and ensuring their alignment with organization's disaster recovery program. Task includes:Evaluation of Subsidiaries: Reviewing subsidiary's disaster recovery and business continuity program post-acquisition to ensure alignment with organization's policies and procedures.Product and Tools Analysis: Analyzing the subsidiary's products, tools, servers, and existing disaster recovery plans.Process Improvement: Continual analysis of IT processes within the subsidiary, with the aim of suggesting and implementing improvements.Review of Disaster Recovery Strategies: Checking the subsidiary's disaster recovery plans for both cloud-based and on-premises infrastructure.Compliance Verification: Ensuring all servers are listed correctly in Service Now with the appropriate data and that these servers are correctly tiered. This also includes ensuring the company's vendors comply with the compatible tiering system.Analysis/Compliance:Aided with validation of technical recovery plans and/or documentation.Evaluated disaster recovery strategies and solutions to identity current risks and recommend improvements.Provided recommendations for back-up processes and fail-over procedures.Consulted and advise Tech Teams as they performed analysis on disaster recovery architecture to ensure it met Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).Assessed disaster recovery solution capabilities and relationships and third parties and provide recommendations for improved resiliency.Provided recommendation on how to improve DR Program procedures to streamline processes.Supported IT resiliency as needed to ensure solution work and do not break when changes were made to productionReview and update architectural design for AWS and Azure with multiple availability zones for disaster recovery failovers.Platforms: Storage, Database, Networks, Backups, Security, and Operating Systems (Wintel, Linux), and Cloud (AWS, Azure, Google)Assessed disaster recovery solution capabilities and relationships and third parties and provide recommendations for improved resiliency.Supported IT resiliency as needed to ensure solution work and do not break when changes were made to production.Annual Reviews: Once all tasks are completed, each subsidiary will be put through an annual compliance review to guarantee continued alignment with the companys policies and procedures.This systematic approach helps in maintaining standardized procedures across all branches of an organization, ensuring resilience, and effective disaster recovery and audit review. It also aids in fostering strong relationships with business partners and vendors at all levels. Additionally, it supports the overall business strategy of Elevance Health, placing it in a good position for seamless integration, quicker issue resolution, and robust business continuity.Monsanto/ Bayer St. Louis, MoDR Coordinator (Contractor) 20172021Created the Disaster Recovery program for Monsanto. Coordinated development and maintenance of business process technology maps which identified application to application dependencies required for disaster recovery planning. Developed and maintained disaster recovery plans to aligned with business requirements. Coordinated with application teams and partner vendors to document application recovery procedures.Oversaw Disaster Recovery activities with managed service providers to:DR requirements to meet RTOs and RPOs based on enterprise BIA (change management).Scheduled and execution of exercise including tracking, follow-up and management reporting required to resolve all gaps identified.Lead Disaster Recovery coordination meetings and represent Business Continuity strategy.Responsible for review and enhancement of disaster recovery in SaaS contract.Conduct analysis of data backup methodologies across enterprise.Developed metrics, presentations, and report on state of Disaster Recovery Program.Provided analysis and developed requirements for new or enhanced features of Fusion Tool that supports Business Continuity Management program SaaS.Participated in audits, compliance, Business Impact Analysis and program maturity assessments.Worked with Cap Gemini and Cognizant groups for testing scripts and procedures.Led workshops to defined process to gather requirements.Analyzed business process and system relationships.Documented system relationships in Visio.Tabletop execises.Presented drafts, revised, achieved buyoff from owner/stakeholder groups.Maintained relationship between multiple stake holder groups, internal and external, to achieve results.Demonstrated ability to interact with technical and non-technical teams.Create and maintain disaster recovery plans and technical plans.Used Fusion System for repository for DR/BC plans.Review and update architectural design for AWS and Azure with multiple availability zones for disaster recovery failovers.Platforms: Storage, Database, Networks, Backups, Security, and Operating Systems (Wintel, Linux), and Cloud (AWS, Azure, Google)HEWLETT-PACKARD ENTERPRISE RemoteSenior Project Manager for Disaster Recovery 20132016Acted as disaster recovery coordinator for P&G, Del Monte, and State Farm accounts for HPE. Managed America and EMEA DR Coordination. Coordinated activities to plan, test, and execute disaster recovery and firm-wide business continuity plan to ensure that businesses could continue to operate. Maintained currency of continuity capabilities and plan document in accordance with organizations strategic direction.Designed recovery time and recovery point objectives to make sure they meet business requirements and mitigate acceptable exposure to loss.Create GAP assessments.Oversaw remediation plans for all issues and audit findings.Managed Recovery Time Objective (RTO) and Recovery Point Objective (RPO).Managed teams of Wintel, Storage, Network, iCloud, and Security during DR drill.Project tools: Microsoft Word, Excel, Visio, PowerPoint, and Project.BDC Project: DR test for all applications for Disaster Recovery. Test completed successfully with all applications completing their systems within given timeline.Mainframe Migration Move: Managed Mainframe Migration Move which included moving Mainframe from King of Prussia, Pennsylvania to Littleton, Massachusetts.Mobile Data Center: Worked on Mobile Data Center build for Cleveland, Tennessee to create mobile DR Data Center for recovery site.AMERICAN INTERNATIONAL GROUP Fort Worth, TXSenior Project Manager and Consultant (Disaster Recovery) 2012-2013Supported AIG clients with FED Readiness Initiative. Conducted technology and process assessments for data center. Collected and evaluated documentation to ensure consistency across all locations. Ensured compliance with corporate standards. Created GAP assessments. Create and review of remediation plans for all issues and audit findings. Coordinated and created recovery activities/plans across functional areas of enterprise. Managed step by step recovery effort. Coordinated priorities for new server builds and quick shipped items. Managed teams of business analysts, technicians, administrators, engineers, vendors, quality teams, and support teams. Managed meetings, project time frames, and budget requirements. Supported overall corporate objectives and global requirements.Led project planning, including tasks, schedules, dependencies, and project budgets.Assisted in identification of project staffing requirements.Coordinated all project activities with project scope, schedules, and budgets.Arranged and conducted regular project meetings, preparing, and distributing meetings minutes, and following up on meeting actions lists and assignments.Generating detailed status updates for management and clients by distributing regularly scheduled project updates to required personnel, business sponsors, project team, and management to ensure project was set to deliver on time and in budget.Technology: network, mainframe, email, open systems, and security.Project tools: Microsoft Word, Excel, Visio, PowerPoint, and Project.Migration Project: Worked with AIG Application Accounts to test client's Disaster Recovery Plans. Project is part of FED Readiness Initiative, including Disaster Recovery Plans, systems recovery, run books, and ability to fail over from one Disaster Recovery center to other.Additional ExperienceNUVEEN INVESTMENT INC. Chicago, Illinois, Project Manager/Consultant (Business Continuity and Disaster Recovery), 2012. Coordinated activities to plan, test, and execute disaster recovery and firm-wide business continuity plan to ensure that businesses can continue to operate. Maintained currency of continuity capabilities and plan document in accordance with organizations strategic direction. Participated in business impact analysis to validate mission critical business processes. Designed recovery time and recovery point objectives to make sure they meet business requirements and mitigate acceptable exposure to loss. Interfaced with IT application and infrastructure component owners to ensure applications and systems were appropriately assessed for business risk and that current and adequate plans exist for those determined to be critical to Nuveens business.CISCO COMPANY, San Jose, California, Business Continuity Project Manager/Consultant, 2011. Supported on-going development of business continuity management summary reports. Conducted various analyses including Business Impact Analysis. Actively represented HR Business Continuity Management ensuring that effective relationships were built and maintained with business. Coordinated routine updates to detailed information supporting business continuity procedures. Coordinated electronic access to, and hard copy distribution of, business continuity plans and procedures. Owned Business Impact Analysis project, reviewing BIA for HR clients to validate mission critical business process and to determine if information/data was missing.THE SALTER GROUP, LLC, Oak Park, Illinois, Practice Lead, Life Coach, 20102012. Promoted healthy, supportive, and positive approach in facing life's challenges with clients. Assisted clients (in nonjudgmental environment) to identify unhelpful patterns and practices. Worked with individuals using coaching, behavior modification, and counseling to assist clients to discover and remove any blocks that may inhibit one from successfully achieving their goals.JP MORGAN CHASE, Chicago, Illinois, Manager of Business Resiliency, 2004-2009. Managed business continuity and disaster recovery for infrastructure operational center for Chase for North America, Hong Kong, London, and India. Supervised all aspects of disaster recovery process and verify its smooth functioning. Detailed planning and coordinating replacement of employees, equipment, and applications when disaster/outage occurs. Developed DR tests and failover activities and documentation needed to return entity to acceptable state. Coordinated and completed over 300 DR tests with over 150 applications for successful failovers to DR sites with 98% accomplishment rate to meet their Recovery Time Objective (RTO) and Recovery Point Objective (RPO) per year.JP MORGAN CHASE, Chicago, Illinois, Business Analyst, 2003-2004. Reduced nightly system abends by 43% for all platforms (Telecommunications, Mainframes, Distributed Systems, Midrange Systems) saving over 2.6 million dollars. Directed coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation. Identified critical assets and systems vulnerabilities. Provided gap analysis on system performance. Assessed implemented changes and determine impact to DR plans, and co-ordinate updates as needed. Presented feedback for risk management, mitigation, and prevention. Implemented procedures to reduce missed Service Level Agreements (SLA) by 40%.Technical Project Manager, 19962002. Managed team of developers, consultants, analyst, and programmers for Commercial Corporate Statements System and Corporate Accounts Receivable System. Reduced nightly batch abends by 36%. Trained business partners in reference to old and new system changes. Conducted performance reviews/evaluations of employees. Maintained detailed DR/BC plans through strong collaboration with individual IT teams. Wrote application migration plans which included business continuity and disaster recovery scripts for recovery. Participated in scheduling DR/BC exercises, recoveries, and role swaps. Performed necessary evaluations, analysis, and calculations to predict uncertainties in execution of business functions. Increased company's growth by securing new partners, consulting engagements and by delivering new projects.EducationKELLER GRADUATE SCHOOL OF MANAGEMENT, Chicago, IllinoisMaster of Project ManagementNORTH CAROLINA A & T STATE UNIVERSITY, Greensboro, North CarolinaBS, MathematicsCertificationAuditor and Sarbanes-Oxley, First National Bank of ChicagoSCRUM, First Chicago, Chicago, IllinoisITIL, Bank One, Chicago, IllinoisProject ManagementBusiness ContinuityDisaster RecoveryAgileSDLCWaterfall |
