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Candidate's Name
Security ProfessionalPHONE NUMBER AVAILABLE Port St. Lucie, FL EMAIL AVAILABLELinkedIn ProfileSUMMARYDedicated and resourceful professional with a strong background in claims management, seeking to transition into the security field. Proven ability to assess situations quickly, enforce compliance with regulations, and deliver exceptional customer service. Experienced in managing teams, ensuring safety protocols, and maintaining accurate documentation. Recognized for strong communication skills, leadership, and a commitment to upholding company standards.AREAS OF EXPERTISESafety & Security ProtocolsRisk Assessment & ManagementCompliance & Regulatory StandardsEmergency Response PlanningCustomer Service & CommunicationLeadership & Team ManagementIncident Reporting & DocumentationPROFESSIONAL EXPERIENCEUNIVERSAL NORTH AMERICA, Sarasota, FLClaims Manager 2022-PresentOversaw compliance with state regulations and company policies, ensuring a secure and efficient claims process.Managed multiple priorities and complex scenarios, demonstrating strong situational awareness and decision-making skills.Developed and implemented training programs focused on safety protocols and quality assurance, fostering a culture of security and accountability.Acted as a corporate representative during audits and compliance checks, ensuring adherence to safety standards.SEIBELS, Columbia, SCTechnical Claims Advisor 2021-PresentClaims Manager 2017-2021Handled escalated customer complaints and ensured swift resolutions, showcasing excellent communication and problem-solving skills.Conducted quality assurance reviews to maintain compliance with regulatory standards, promoting a safe working environment for staff and clients.Managed a large team, emphasizing the importance of security practices in daily operations, and instilled a strong sense of responsibility among team members.HERITAGE PROPERTY & CASUALTY INSURANCE COMPANY, Sunrise, FLClaims Manager 2015-2017Led a satellite claims office, focusing on operational security and compliance with Floridas strict regulations.Recruited and trained staff on safety procedures and emergency response, enhancing the team's preparedness for various situations.PEOPLE'S TRUST INSURANCE COMPANY, Deerfield Beach, FLClaims Manager 2013-2015Implemented fast-track processes for claims, reducing response times while ensuring safety and compliance with industry standards.MILITARY SERVICEUnited States Army CorporalHonorable Discharge with Expert Infantry Badge; served in the 82nd Airborne Division.Awarded Army Achievement & Good Conduct Medals for exemplary service and adherence to safety protocols.EDUCATIONAll Lines Insurance Accredited Claims Adjuster Florida Department of InsuranceInsurance Property Estimating School Vale Tech Property SchoolEffective Public Speaking Dale Carnegie CourseCERTIFICATIONSCPR & First Aid CertifiedSecurity Guard License