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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Royal Parkway WWilliamsville, NY Street Address
Email: EMAIL AVAILABLEMobile: PHONE NUMBER AVAILABLEWORK EXPERIENCE:Hobby Lobby - August 2024 April 8, 2024Cashier Part TimeExcellent Customer ServiceOperated Cash RegisterWorked well with team membersFollowed company policiesWorked well with time managementM&T Bank August 2018 April 4, 2024Banking Services Operations Associate IVPrepare and Process Lien Release documents for customers, Internal departments and Third PartiesPrepare Cam Release with the approval from Cam ManagersTrain new members the Duplicate Discharge processComply with compliance ensuring discharges are sent out to the county in a timely mannerResearch timely resolutions of escalated issues for customers (internal and external)Behave in a leadership role model while building strong working relationships M&T Bank May 2017 April 2018Operations Associate III, Lien ReleaseLearned and mastered the check processingOrder checks for county filing fees, rejections and special ordersProcess general ledgers to offset manual checks, redeposits, and customers refundsSuccessfully trained new employee on check processing proceduresHelped on updating new check processing proceduresMade suggestions to effectively make the check processing more efficient PHH Mortgage March 2015 May 2017Lien Release SpecialistTeam Leader: Supervised staff of seven in the Lien Release Department. Trained, guided, and evaluated employee performance to ensure accuracy and timeliness of account postings. Continually make recommendations for procedural improvements to senior management.Prepare and Process Lien Release documents to be filed with County Recorders officesResearch timely resolutions of escalated issues for customers (internal and external)Research incoming requests from customers, attorneys and title companiesAbility to manage multiple priorities in a timely mannerCreated Cover Page per county requirementsE-recorded releases to be recorded with the countyResponsible for overseeing and updating HSBC tracker regarding OOP request on a daily basisTrain and help assist co-workers to ensure our department meets complianceBehave in a leadership role model while building strong working relationships Selective Staffing Solutions May 2014 March 2015 Clerical - PHH MortgageResearch and contact Credit Unions via phone, mail, email or fax Lien ReleasesFollow up with Credit Unions if Lien Releases are not received in a timely manner to meet complianceData Entry Recorded Satisfaction, Satisfaction Customer Letters, Rejected Lien Releases, and IndexingMail Bundling/OutsourcingAssist with sending checks with Lien Release documents are mailed to County Recorders officesHelp assist co-workers to ensure we are meeting compliance when needed and scanning House Cleaning Genie Inc. October 2014 January 2015 House ClearnerTo be depended on to arrive at work at the prescribed time each day, knowing full that tardiness and absences from work will place hardship on fellow team members and disrupt client cleaning schedulesPerformed various cleaning activities, understood and adhered to safety procedures as establishedCommunicate effectively with team members and clients EDUCATION:Erie County Community College, Buffalo NY January 2012 May 2015 HSBC BANK November 2010 October 2011Customer Service RepresentativeProcessed customers transactions: loan payments, deposits, withdrawals, check cashing, safety deposits & cash advancesAnswer incoming calls using proper telephone etiquetteSchedule/confirm customer appointments and processed necessary paperworkBalanced teller drawer and Automatic Teller Machine (ATM) Bank of Akron July 2008 November 2010Teller Service RepresentativeAnswer incoming calls using proper telephone etiquetteCompleted customer transactions; including check cashing, withdrawals, deposits, accepting payments and cross-sellingCounted and balanced daily money in cash drawer reporting any discrepancies to Lead TellerResponsible for opening and closing the drive-thru and ensuring proper procedures First Niagara Bank May 2008 July 2008Customer Service TellerProcessed loan payments, deposits, withdrawals, cash advances and redeemed saving bondsBalanced teller drawer and followed bank procedures to ensure customers privacy Stay at Home Mother July 2005 - May 2008Cared for the needs of my infant childResponsible for household daily needsCharter One Bank, Cleveland, Ohio November 1998 - July 2005 Customer Service SpecialistResponsible for providing service to customers regarding their loan inquires; terms of loan, fee disputes, interest questions and missing paymentsContacted and billed customers, third parties, and internal departments regarding short payoffs via letters or facsimileAssisted Branch Support in the Call Center and Answered incoming calls using proper telephone etiquetteCharter One Bank, Cleveland, OhioResearch ClerkDetermined if checks were processed correctly for internal departments, external parties, and customersResolved and analyzed check processing concerns in accordance with the department policiesAnswer incoming calls using proper telephone etiquetteProcessed necessary paperworkCharter One Bank, Cleveland, OhioTeller ManagerSupervised, motivated, and assisted 4 employees to meet individual goals, as well as branch goalsBalanced monthly reports, recorded overages and shortages for the customer service representativesAnswer incoming calls using proper telephone etiquetteOpened new customer accounts in absence of branch manager eliminating inconvenience for customersCharter One BankTellerIdentified customer needs, resulting in the sale of additional bank productsEffectively worked with customers to resolve discrepancies with the bank statements and processed their transactionsCounted and balanced daily money in cash drawer reporting any discrepancy to Head TellerAnswer incoming calls using proper telephone etiquette Education:Cuyahoga Community College, Cleveland OH September 2002 December 2004 Completed 18 credit hours |
