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Candidate's Name
Professional remote Call Center/Customer Service AgentMorrisville, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLENaturally professional at what I do for a living. I have 37 years of experience in these two roles. As well asWarehouses, Sales in general.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperiencePackage ManagerOpen way Express Courier - RemoteAugust 2020 to PresentInspection and shipping of all packages arriving at my home. Immediately, after our customers packages arrive; I report arrival time and inspection for the state of every package once theyve arrived at my home office. Then I make another report to my HR Manager, to inform him of the timing that each shipment has taken place for customers' packages to safely arrive at their destination EducationBachelor's in Business Development Management, Office Automation, Computer ScienceSouthampton, PASeptember 1990 to June 1992Skills Courier Benefits Administration Workers' Compensation Delivery Driver Experience Payroll Recruiting Performance Management PeopleSoft Office Management Human Resources Customer service Conflict Management Kronos Change Management Project Management Management Interviewing Employee Orientation Oracle Strategic Planning Microsoft SharePoint Root cause analysis Microsoft Office Talent acquisition Customer relationship management Sourcing AWS Machine learning Databases HR sourcing ATS Social media management Computer Networking Jira Microsoft SQL Server User Interface (UI) Workday Quality Assurance Business Requirements Business Analysis Application Development SQL Java HTML5 Data Warehouse Agile Tableau XML MySQL JavaScript Linux Scripting Requirements Gathering Driving Van driver English Web Services Test Cases Software Development GitCertifications and LicensesPennsylvania State Anti Money Laundering Certificate August 2018 to PresentAnti Money Laundering Certification for licensingAssessmentsTechnical support  CompletedMay 2019Applying protocols to identify errors and solutions to maintain system function. Full results: CompletedSpreadsheets with Microsoft Excel  CompletedJanuary 2021Knowledge of various Microsoft Excel features, functions, and formulas Full results: CompletedCustomer service  CompletedFebruary 2021Identifying and resolving common customer issuesFull results: CompletedCall center customer service  CompletedMarch 2021Applying customer service skills in a call center setting Full results: CompletedCustomer focus & orientation  ProficientFebruary 2021Responding to customer situations with sensitivity Full results: ProficientSocial media  CompletedFebruary 2021Knowledge of popular social media platforms, features, and functions Full results: CompletedIndeed Assessments provide skills tests that do not indicate a license, certification, or continued development in any professional field.