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Title Customer Service Representative - Work From Home
Target Location US-VA-Cumberland
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                                                                                         EMAIL AVAILABLE
Candidate's Name                                                                                PHONE NUMBER AVAILABLE


 AREAS OF EXPERTISE                                                                          SKILL SETS
                                                                                      Qualitative Analysis:
    Qualitative & Quantitative               Marketing Administration, Design,         Research Design
    Marketing/Social Science Research        and Customer Service                        - Ethnography
         Marketing Research                   Graphic & Presentation Design              - Autoethnography
                                                                                         - Virtual Research via
         Consumer Ethnography                 Web Design & Coding                          social media, message
         Media Anthropology                   Multimedia Production                        boards, websites, and
         Participant Observation              Product/Vendor Management                    Skype/email
         Focus Groups                                                                    - Focus Groups
         Virtual Ethnography                                                             - Shop-alongs
                                        Post-Secondary Education                         - In-Field Observations
         Survey Design                         College & Adult Ed Teaching               - Interviews/Surveys
         Report & Proposal Writing             Instructional Technology                  - Longitudinal Studies
         IRB Training/Proposal Approvals       LMS Administration
                                                                                         - Rapid Assessment
                                                                                         - Participant Observation
                                                                                         - Mixed Methods
                                                                                       Transcription & Coding
 SUMMARY OF EXPERIENCE                                                                 of audiovisual data
                                                                                         NVivo
                                                                                         MAXQDA
 Qualitative & Quantitative Marketing & Social Science Research:
   As a contract ethnographer for market research companies, I have conducted in-     Quantitative Analysis:
                                                                                         SPSS
   field observations, one-on-one surveys, interviews, and shop-alongs on behalf of       - Multiple Regression
   several large consumer product manufacturers and distributors.                         - Correlation
                                                                                              Scatterplots
   Deliverables I have produced include display and activity observation photos,              Bivariate Methods
   quantitative and qualitative survey data uploads, interview summaries and audio        - Factor Extraction
   uploads, objective and subjective reports of customer behavior, purchase                 & Rotation
   patterns, and commentary regarding client products and those of competitors.           - Principal Component
                                                                                            Analysis
   I conducted a longitudinal (10 years) mixed methods study of popular media             - ANOVA/ANCOVA
   fans, including surveys recording how their creative activities and preferences
   for different kinds of media may have changed over time.                           Survey Design:
                                                                                         Qualtrics
   Following a smaller targeted group of  entrepreneurial fans,  I have conducted        Survey Monkey
   more intimate surveys, in-person/virtual interviews, and participant                  Survey Gizmo
   observations/work-alongs. This research looks at fan-to-fan businesses and how        Typeform
                                                                                         Google Forms
   they are situated in the larger entertainment industry, including issues of
   copyright, precarious work, and social and economic capital.                       Multimedia/ Graphic Design:
   As the primary marketing representative for companies in the medical field,           Adobe Creative Suite
                                                                                          - After Effects
   I have conducted surveys and phone/in-person interviews to measure customer            - Flash
   opinions of these companies and document emerging customer issues and                  - Illustrator
   demands for new products and services.                                                 - InDesign
                                                                                          - Photoshop
   As a focus group facilitator, I have worked with new and expectant mothers               (ACE 6.0 & CS 1.0)
   regarding their preferences for infant toys and feeding products from various          - Premiere Pro
   manufacturers. I have also conducted on-line focus groups and informal                Adobe Director
   discussions ( lunch groups ), and facilitated best practice activities for            Adobe Captivate
                                                                                         Apple iMovie
   organizations trying to improve their membership and participation.
   Have used quantitative data analysis software (SPSS) to analyze multi-variate
   data using several different methods. Also have experience transcribing and
   hand/software coding qualitative data, including photos, videos, and text.
                                                                                               EMAIL AVAILABLE
Candidate's Name                                                                                      PHONE NUMBER AVAILABLE


 SUMMARY OF EXPERIENCE (cont.)                                                              Web Development & Design:
                                                                                                Adobe Creative Suite
 Marketing Administration, Design, & Customer Service:                                           - Dreamweaver
                                                                                                 - Fireworks
   As Marketing Manager of a specialty medical practice, I promoted our services to             CSS
                                                                                                HTML
   regional employers and physicians through direct mail and in-person visits.
                                                                                                JavaScript
   Organized special events to increase business visibility to physicians and the               XHTML
                                                                                                XML
   public. Due to these efforts and regional advertising, we increased patients
                                                                                                Wireframing
   treated by 400% over the first two years.                                                    & UX Design
   Coordinated marketing and legal requirements for physician investors ($50K+),            Instructional Technology:
   and served as company ombudsman for outpatient surgery facilities, including                 Blackboard
   staff, contractors, and state and federal licensing agencies.                                Elluminate Live!
                                                                                                Google Tools
   Coordinated television, radio, & print media creation and buys. Wrote media
                                                                                            Office Productivity:
   scripts, directed and edited promotional videos.                                            MacOS, iOS
   Had managerial/staffing responsibility for two internal departments working                 Windows OS
                                                                                               Microsoft
   directly with clients on design of their printed material needs; turned a profit in         - Office Suite
   both within 4 months of starting the positions.                                             - Sharepoint

   Managed customer service and product fulfillment programs, including purchasing, inventory, importing,
   and all product marketing programs, including creation of advertisements and show exhibit materials.
   Direct client contact to plan and design signage, web sites, and other graphic collateral in various formats.
   Worked with outside vendors as required to produce various items for personal and client business needs.
   Designed, coded, and administered online retail storefront selling my original designs on various apparel
   and accessory products.

 Post-Secondary Education:
   Adjunct Instructor teaching post-secondary students and adult learners at five institutions:
    - Graphic & Web Design       - Multimedia Design & Programming       - Photo/Video/Audio Editing
    - Visual Literacy            - Qualitative Research Methods          - Intercultural Communication/Diversity
    - Visual Anthropology        - General Anthropology                  - Document Design/Pre-Press
   Campus-wide scheduling and maintenance of Elluminate Live! distance learning software, including
   synchronous tech support for class members and instructors.
   Setup and management of hybrid (in-person/online) courses, primarily through the Blackboard system and
   Google Drive Tools.
   Created syllabi for new classes, modified existing syllabi, created assessment rubrics for papers,
   presentations, and group projects. Assisted instructors in developing and implementing new teaching
   techniques and software, particularly in large group and distance settings.
   Assisted department heads and curriculum committees in developing educational plans to embrace new
   technology and future employer needs.
   Served on various committees, including accreditation, curriculum, marketing, continuing education, and
   technology, as well as a search committee for the Chief Technology Officer at a top research institution.
   Completed Instructional Design Graduate Certificate in addition to a graduate degree in Instructional Technology.
                                                                                             EMAIL AVAILABLE
Candidate's Name                                                                                    PHONE NUMBER AVAILABLE


 RELEVANT EMPLOYMENT HISTORY
   SmartRevenue, Denton TX
   Market Pulse Solutions, Toledo OH
   Bellomy Research, Winston-Salem NC
           Full-service marketing research firms working with a wide range of categories and industries.
           Personal contract work experience as an Ethnographer includes in-field consumer ethnography,
           observation, display documentation, focus group moderation, survey administration, in-person
           interviews, data consolidation and uploads, shop-alongs, report writing, field support.

   Premier Ambulatory Centers, Naples FL (Outpatient Surgery Center Development/Investment/Management)
     - Regional Marketing Manager
   Great Lakes Hernia Center, Sylvania OH (Specialty Surgical Practice)
     - Marketing Coordinator/Office Manager
   North American Science Associates, Northwood, OH (Medical Device Testing Laboratory)
     - Marketing Representative
          Provided medical marketing, customer service, procedure/test scheduling, and office management
          expertise to these employers, promoting their services B2B and to the general public.

   Out To The Black Outfitters, Clearwater FL (Online retail business)
     - Owner/Designer
          Home-based business catering to science fiction fans, especially in the  Browncoat  (Firefly/Serenity)
          fandom, featuring my original designs on shirts, hats, bags, and other products; sold directly to fans at
          conventions in Florida, Georgia, and California. Created and managed our web store, shipping
          products to fans worldwide.

   Ringling College of Art & Design, Sarasota FL (Liberal Arts)
   University of Tampa, Tampa FL (Communication)
   University of South Florida, Tampa FL (Anthropology)
   International Academy of Design & Technology, Tampa FL (Media Arts/Computer Graphics)
   St. Petersburg Junior College (USF-St. Petersburg), St. Petersburg FL (Adult Ed  Digital Graphic Design)
     - Adjunct Instructor
           Taught multiple courses in each department/program listed; responsible for syllabi preparation,
           adherence to curriculum design requirements, school and departmental policies and guidelines,
           classroom management and assessment of various types of student projects and papers.
           Served on multiple committees and as an institutional representative at industry conventions such as
           SIGGRAPH, and at college and career fairs.

   Rude Cat Studios, Clearwater FL (Graphic/Web Design firm)
     - Owner/ Design Queen
   Fast Signs, Clearwater FL (Vinyl signage company)
     - Computer Graphics Specialist
   Kinko s, Naples FL & Clearwater FL (Business Services)
     - Computer Services Manager/Custom Printing Manager
          Freelance and in-house graphic/web designer working directly with clients to fulfill their business
          and personal design needs.
                                                                                            EMAIL AVAILABLE
Candidate's Name                                                                                   PHONE NUMBER AVAILABLE


 EDUCATION
   University of South Florida, Tampa FL                              (2005-2015)
    - Ph.D. (ABD), Applied Cultural Anthropology
            Research focused on entrepreneurial media fans and independent media producers.
            Field work was done virtually via social media, discussion boards, fan websites, and email/Skype,
              as well as in-person at science fiction conventions around the U.S.
            IRB Human Subjects Research training; successful approval of research protocols.
            Graduate Assistant to the Anthropology Department Chairperson, as well as serving as a
              Sustainability Fellow in charge of setting up the inaugural web site and promotional materials for
              the newly-formed USF Office of Sustainability
     - M.Ed., Curriculum & Instruction   Instructional Technology
            Degree training focused on various interactive media production skills, instructional
              design theory, and educational theory and software.
            Completed Instructional Design Graduate Certificate.
            Graduate Assistant for The Center for 21st Century Teaching Excellence.

   International Academy of Design & Technology, Tampa FL             (1996-1998)
     - A.S., Computer Graphics
             Training in interactive design, web design and programming, interactive media programming,
               photo editing, graphic design, sound design, video production, and other media techniques
               and theory.

   Ohio State University, Columbus OH                                 (1981-1984)
    - B.S., Allied Medical Professions   Medical Communications

   Bowling Green State University, Bowling Green OH                   (1979-1981)
     - Pre-Med/Microbiology Major


 OTHER RELATED EXPERIENCE
   Medical/scientific training: Includes medical transcription and coding experience; surgery scheduling.

   Service to Zeta Tau Alpha women s fraternity:
            Membership in 5 different Alumnae chapters in three states (Ohio, Florida, Virginia), holding
            various committee positions and offices, including terms as President.
            Ritual Advisor for 4 collegiate chapters.
            In 2004, I served on the Colonization Team for the new USF Chapter.
            I was the chairperson for the 1991 ZTA State Convention in Ohio (Zeta Day),
            coordinating all reservations, planning, service contracts, and volunteers for this event,
            with attendance of approximately 500.

   Volunteer/Foster Home for Internet Miniature Pinscher Rescue (IMPS):
            Designed & prepared original materials for web and promotional product use,
            community awareness and adoption materials.
            Managed a web store selling fundraising items.
            Fostered & adopted out 15 dogs in a 6 year period.

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