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Title Customer Service Independent Living
Target Location US-OH-Cleveland Heights
Email Available with paid plan
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* Professional References upon Request*Professional ProfileProfessional, energetic and motivated individual with high expectations to excel. Enjoy the challenge to reach and achieve the possible and impossible. Thus far, my skills and abilities has allowed me to obtain a wide range of Customer Service and transferrable skills such as; Supervisor, Management, Administrative and Socioeconomic background. Friendly, genuine and compassionate, productive in supervising coordinating and organizing. Excellent leadership skills, good at motivating others, customer focused with the tenacity to bring a working team to success. Skills ProfileHighly qualified, talented and enthusiastic person, experienced working with the public; provide exceptional customer service, problem-solving, team player and good with communicating accurately. Professional Experience:Services for Independent Living, Inc., Euclid, Ohio 44132 (2018-Current)Promoted to Independent Living Specialist, conduct independent living skills trainings, facilitate Peer Support groups and consumer evaluations. Work with people with a disability to help develop programs towards achieving their Independent Living Plan and Goals.Conduct presentations and participate in community workshops, outreach table events and trainings for consumers, professionals and other stakeholders as requested.Creator and instructor of S.P.I.C.E Cooking Program for people with disabilities, a virtual curriculum provide hands-on cooking classes, kitchen safety, healthy recipes, food borne illness prevention and covers all nutritional resources to enhance a better dietary and healthier life-style. Professional Experience:Services for Independent Living, Inc., Euclid, Ohio 44132 (2014-2018)IL Specialist handle daily functions of office operations answer multi phone linesOffice Manager oversee all facets of office functions and agency day to day operationsAccounts payable, billing for Home Choice, Recovery Resources, TIL, CTS and other misc. billingOversee loan program, coordinate and distribute free medical equipment to consumersPrepare deposits, QuickBooks data entry, assist HR and Finance Director as neededAssist Executive Director, HR, Accounting and Director of Transportation. Transitional Housing, Inc., (THI) Cleveland, Ohio 44113 (2009-2014)HMIS submit Statistical Reports to the Office of Homeless Services for Gov. Funding.Senior Report Analyses for HUD OHS, Executive Director and (THI) Grants Officer.Permanent Housing Property Landlord, Liaison for (THI) and CMHA Mod RehabFinancial Administrator, Post Client Rental Payments, Eden Subsidy Funding and CMHA (HVCP) Run monthly reports & track client statistical records and demographicsProperty Landlord act as a Liaison and advocate for client CMHA rental subsidyAccounts payable, post rental payments, route subsidy vouchers for (66) unitsOversee entire of homeless management information. Maintain accurate information. James E. Tavens Law Firm, Beachwood, Ohio 44120 (Part-time) (1993-2014)Office Administrator greet clients answer phones & route calls accordinglyParalegal Assistant type letters and prepared legal documentation for courtEnter checks in Quicken (QuickBooks) balance deposits and checksMerge client letters, prepared disbursement checks and assist attorney as needed Taste Catering & Dcor LLC., Cleveland Hts., Ohio 44118 (1993-Current) Catering business provide catering services for corporate events, funeral homes, local venues and clients (e.g., weddings, anniversaries, brunches, picnics, repast, etc.) Professional, budget friendly, providing exceptional service with integrity and authenticity. Additional Education Additional TrainingMoore Meditation Counseling College DODD MUI/UI Certificate State Certificate (CDCA) America Heart Association Marriott Hotels Food & Safety Course CPR/First Aid Certified Certified Ohio Dept. of Health (Level One) Expiration: 10/2/2023 TRINA RODDY 3344 Meadowbrook Blvd.PHONE NUMBER AVAILABLE Cleveland, Ohio 44118Email: EMAIL AVAILABLE EMAIL AVAILABLE

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