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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Jersey City, NJSUMMARYSeasoned professional with 16 years of experience in customer service and operations management, including direct experience as a Passenger Service Manager. Expert in enhancing service quality, managing staff, and maintaining operational efficiency in fast-paced environments. Seeking to leverage extensive background in airline customer service and ground operations as an Airline Customer Service Representative. WORK EXPERIENCEN and N Convenience StoreStore Manager May 2019 - Present Maintain accurate cash handling with minimal discrepancies, ensuring drawer balances consistently. Enhance store security by contributing to the installation of an advanced system to deter criminal activity. Oversee daily inventory management, focusing on the timely restocking of perishables and fresh produce. Develop strong customer relationships through exceptional service, promoting a loyal customer base. SATS APS SingaporeOperations Manager Oct 2015 - Apr 2019 Managed ground operations, overseeing passenger services, staff allocation, and counter assignments to ensure efficiency and responsiveness to demand. Collaborated with TRTZ Groups Operations team to address and resolve Voyage Reports, Customer Care cases, and complaint investigations, enhancing service quality and customer satisfaction. Maintained 24/7 operational support by effectively managing shift rosters and responding to staffing challenges, ensuring optimal staff levels during peak times and unforeseen absences. Asia Pacific Pte. Limited SingaporePassenger Service Manager Aug 2011 - Sep 2014 Managed communication with air AOCC and airport personnel to report on-time departures, aircraft status, and expected arrival times, ensuring adherence to flight punctuality and operational efficiency. Conducted comprehensive administrative duties including preparation of monthly reports, execution of staff appraisals, resolution of baggage claims, and prompt response to passenger complaints to maintain service quality. Oversaw staff deployment and handled passenger inquiries, ensuring compliance with airport service targets for check-in standards, baggage delivery, and overall ground handling performance. Goldin Enterprise Pte. Ltd. SingaporeCustomer Service Officer Jul 2009 - Jul 2011 Managed customer service operations to uphold the airline's reputation and service standards, ensuring safety and efficiency in airport procedures. Guided and trained staff, promoting teamwork and monitoring performance to foster a collaborative and supportive work environment. Controlled operational expenditures within budget constraints while maximizing revenue through excess baggage collections and ticket sales.HFC Bank Limited IndiaSales Officer Sep 2007 - Jun 2009 Managed the business operations for a diverse portfolio of retail asset products, implementing strategies to drive lead generation and growth while ensuring accurate lead entry and follow-up for effective closure. Coordinated training for branch officers and Business Development Representatives (BDRs) in collaboration with product teams, maintaining a focus on the visibility of the Asset Desk through strategic merchandising efforts. EDUCATIONRoyal Business CollegeDiploma In Business Management (Level 7)New ZealandUniversity of GujaratBachelor of Commerce (Accounting & Auditing)IndiaH. N. Gujarat UniversityPost Graduate Diploma in Computer Science & Applications Patan, India |
