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Click here or scroll down to respond to this candidateCandidate's Name
Woodruff, SC Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEQualification SummaryStrategic Planning & Implementation Benefits Management Team LeadershipVersatile and dynamic professional with proven background in administrative, HR, and benefits operations management. Resourceful individual with sound proficiencies in optimizing processes, improving operational efficiency, and delivering high-quality service. Skilled in overseeing client accounts, leading cross-functional teams, directing project management initiatives, and driving process improvements to enhance productivity and client satisfaction. Seasoned communicator and collaborator with specialized skills in developing and implementing best practices, resolving complex issues, ensuring alignment with organizational goals, and maintaining strict compliance with state and federal regulations. Well-versed in leveraging data-driven insights to guide decision-making and improve customer satisfaction while focusing on innovation and operational excellence. Experienced in managing all facets of benefits administration, ensuring precise plan enrollments, streamlining processes, and enhancing employee satisfaction through efficient benefits management.Areas of ExpertiseProcess Optimization Employee Engagement Compliance Management Client Account ManagementVendor Relations Project Management Financial Reconciliation Regulatory Compliance Customer SatisfactionCross-functional Collaboration Problem Resolution Continuous Improvement Key Relationship BuildingProfessional OverviewBenefits Support Specialist iSolved, Remote 2024Delivered consistent client satisfaction and ensured compliance by providing ongoing benefits support beyond Open Enrollment periods through the Benefits Module. Improved resolution times and built client trust by addressing and solving complex issues related to benefit plans and ACA setups and coordinating escalated matters with internal teams.Enhanced service quality by rectifying COBRA, HSA, FSA, and HRA errors by working with internal departments.Strengthened client relationships by ensuring regular and transparent communication and keeping clients informed about the status of their inquiries and issues.Maintained compliance with eligibility and termination rules while overseeing multiple benefit plans, including retirement, medical, dental, and vision.Increased efficiency by developing best practices for ACA setup troubleshooting and benefit support operations.Boosted client satisfaction by resolving issues related to COBRA, HSA, FSA, and HRA and assuring proper alignment with summary plan descriptions.Benefits Specialist The Blood Connection, Piedmont 2022 to 2023Ensured seamless operations of employee benefits programs, including health, dental, vision, life insurance, and wellness by managing and administering the entire process. Raised employee understanding and participation in benefits plans by leading orientations and offering expert guidance on self-enrollment, compensation, and retirement options. Increased employee participation and smooth transitions through strategic coordination with carriers and internal teams.Resolved administrative issues by establishing strong communication with vendors and promoting smooth coordination with health, retirement, and insurance providers.Enhanced employee satisfaction by resolving inquiries related to health, dental, life insurance, and claims.Verified financial accuracy by auditing monthly premium statements for group insurance policies and maintaining comprehensive data on premiums, claims, and costs.Improved reconciliation of vendor billing and payroll deductions by ensuring error-free processes and strengthening financial accuracy.Elevated wellness program tracking by auditing and updating the HRIS system weekly.Achieved a 90% reduction in workers' compensation claims by analyzing accident reports, identifying injury patterns, and advising departments on safety improvements.Maintained full compliance with federal and state laws (ADA, OSHA, FMLA, and EEOC) by adhering to all regulations while staying up-to-date with legislative changes.Augmented plan utilization for health, dental, and life insurance by guiding employees through benefits selection and resolving any issues.Amplified financial accuracy by reviewing and reconciling benefit deductions and premium statements.Enabled smooth COBRA enrollment by auditing processes, distributing timely information to eligible former employees, and reducing COBRA-related issues.Benefits Account Manager Propel HR (PEO), Greenville, SC 2019 to 2022Ascertained accurate enrollment and termination of employee benefits by delivering consistent support to clients and account management and maintaining up-to-date benefit plans. Supported 401(k) administration for the Propel HR Multiple Employer Plan (MEP) to realize smooth retirement plan management.Facilitated smooth setup of new benefit plans, renewals, and revisions for clients by confirming plan specifics and ensuring accurate rate table or formula data entry.Simplified open enrollment processes for clients by explaining benefit options to employees, answering questions, and managing the collection and processing of paperwork.Enhanced accuracy by regularly communicating enrollments to insurance carriers and auditing benefit invoices through meticulous benefits reconciliation.Ensured payroll accuracy by adding, stopping, or updating employee deductions, calculating refunds, and timely notifying the payroll department of changes.Oversaw complex benefit plans by conducting thorough audits and resolving discrepancies.Executive, Administrative, and HR Assistant The Housing Authority of the City of Greenville 2018 to 2019Boosted departmental efficiency by refining administrative and HR processes. Strengthened stakeholder relationships by acting as a key point of communication between the ED and all Housing Authority staff.Facilitated operational consistency by guiding staff on policies and procedures, solving non-routine issues, and ensuring compliance with organizational standards.Fostered effective employee support and external collaboration by mediating between employees, insurance companies, healthcare providers, and retirement plan vendors.Expedited the processing of Workers' Compensation and property claims by coordinating closely with insurance companies and management.Elevated departmental workflows by identifying inefficiencies, implementing process enhancements, and improving overall operations and stakeholder engagement.Corporate Services Administrator Infrastructure Engineers, Spartanburg 2007 to 2017Delivered timely and compliant EEO-1, VETS 4212, and OSHA 300/A annual reports by coordinating all required documentation and submissions. Maintained smooth payroll operations by meticulously reconciling benefit invoices, maintaining benefits elections in ADP/carrier systems, and facilitating smooth open enrollment operations.Administered workers' compensation claims efficiently by handling all filings, documentation, and insurance company communications.Reduced processing times by streamlining HR workflows across recruitment, onboarding, and offboarding stages.Amplified plan participation by 10% after conducting customized open enrollment presentations for over 200 employees and utilizing advanced Excel analytics and engaging PowerPoint visuals.Achieved 300% organizational growth by negotiating and managing employee benefits programs across 20+ locations in 18 states while adhering to all federal and state regulations. |
