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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEDUCATIONChicago State University, B.S. Business Management, December Street Address
EXPERIENCENovember 2020 - Present U-Haul/Customer service representative Use smartphone based Uscan technology to manage rentals, returns, and inventory Move and hookup U-haul trucks and trailers Clean and inspect equipment on the lot including checking fluid levels Answer questions and educate customers regarding products and services Prepare rentals and invoices and except rental returns Install hitches to personal vehicles(wiring and non wiring) Train new employees on equipment, procedures, and U-haul policiesDecember 2019 Sept. 2021 MV Transportation (PACE) / Para Transit DriverPrivate transit, driving passengers from one place to another including: seniors, the disabled and unruly passengersDrive various routes (scheduled and spontaneous) within the city of Chicago and surrounding suburbsCustomer service: door-to-door service, collect fares, answer questions, assist disabled passengersOperate multiple company vehicles: bus and vanInspect the company vehicle(s) for routine maintenance, in accordance with company policy and proceduresObey and yield to traffic laws, following sate and federal transit regulationsDecember 2018 September 2019 American Public Defense / Corporal SupervisorLiaison between corporate clients and security officers, ensuring that the contractual agreement(s) are met by staffReinforce company compliance in alignment with policy and procedures with the client & officersSupervise 3-12 full-time officers in multiple territories/locations, within the state of ILStaff, train & manage current security officers shifts/schedulesTrain first time officers and stand-in for officers shifts, when neededEnsure all Post Order Books are up to date and properly filled with paperworkCheck in with the client management department 1-2 times a month, to ensure client service guidelines are metOn call 24/7, for shift management and stand-in shiftsAttend weekly/monthly upper management meetingsProcess and report all disciplinary matters and/or incidents to upper managementFlexible to perform upper management request, ensuring all clients needs are metFebruary 2005 August 2017 Transportation Security Administration, TSA / Lead OfficerSchedule & Lead 12-24 TSA Employees, while balancing and delegating daily workload among various skill levels.Prioritize and adjust the workload in accordance with set guidelines.Train and schedule technical training of team members, while monitoring and reporting status and progress of work.Manage the TSA staff and the overall flow of traffic throughout the airport checkpoint site, on a day-to-day basis.Resolve informal complaints of employees and make referrals, such as formal grievances and appeals to supervisors and upper management.Serve as a coach, facilitator and/or negotiator in coordinating team initiatives and activities amongst team leaders.Represent the team with upper level management, by obtaining supportive resources to safely service the public.Conduct informational briefing concerning security, including classified information.Assist senior level management with classified investigations.Demonstrated SkillsExcellent oral & written communication skills, at a management levelAbility to build relationships, problem solve, train and manage staffMicrosoft Word, Excel, Windows, WWW ResearchReferences Available Upon Request |
