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Click here or scroll down to respond to this candidateMWCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Forest Park, GA Street Address
Detailed-oriented with extensive experience in telecommunications and customer service. Result-oriented with superior problem-solving and critical thinking. Skilled in tackling problems in unique ways to develop innovative solutions. Remote Technical AssistanceTroubleshooting and DiagnosingCustomer Service SupportInterpersonal SkillsTroubleshooting Network IssuesTeamwork and CollaborationMultitasking and PrioritizationTechnical TroubleshootingMicrosoft Windows and OceT-Mobile Atlanta, GASpecialist Wireline Technical Support09/2018 - CurrentCommunicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality. Documented and updated case notes for each customer. Utilize time management skills to eectively manage daily task. Prioritized and organized tasks to eciently accomplish service goals. Sprint Atlanta, GABusiness Wireless Technical Support02/2017 - 09/2018Provided excellent service and attention to customers when through phone conversations.Diagnosed issues with cell phone performance, technical operations and specic applications.Assisted customers daily by setting up wireless service. Set up and activated devices to work on the network. Sprint Atlanta, GABusiness Client Support06/2012 - 02/2017Researched, identied, and responded to client inquiries expeditiously, providing reactive and proactive customer support. Identied and solved technical issues with a variety of diagnostic tools. Used ticketing system to manage and process actions taken. Responded to customers request via telephone and email. Sprint Atlanta, GABilling Analyst05/2007 - 10/2009Applied billing adjustments to resolve discrepancies in wholesale accounts. Researched topics and completed due diligence to resolve issues in a timely manner.Prepared spreadsheets by comparing and calculating disputed items. Sprint Atlanta, GATechnical Support Representative09/2000 - 11/2007Assisted customers with various types of technical issues via telephone. Answered high volume of incoming and outgoing calls business customers.Maintained high departmental standards for quality and productivity metrics.SummarySkillsExperienceNew Jersey City University Jersey City, NJBachelor of Arts in Political Science05/1993Argosy University Atlanta, GAMBA in MarketingEducation and Training |
