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Candidate's Name
East Hartford, CT Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLEPROFESSIONAL SUMMARYBrings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.SKILLSKnowledgeable in Microsoft Word,Microsoft Office.Proficiency in Outlook, Teams, andvarious systems used to determineeligibilityDocumentation and PaperworkEffective Communication SkillsTelephone EtiquetteApplicant EngagementData EntryAppointment SchedulingInterviewingDocumentation and ReportingReferral CoordinationProgram KnowledgeWORK HISTORY04/2013 to Current Eligibility SpecialistState Of Connecticut Dept Of Social Services  Manchester, CT Resolved discrepancies with client applications to verify eligibility. Communicated with people from various cultures and backgrounds on application process.Processed and certified documents for accuracy and compliance with government regulations.Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.Completed data entry into the appropriate computer systems. Interviewed applicants and explained scope of different available benefits. Scheduled appointments with applicants to gather information and explain benefits processes.Reviewed applications for different aid programs and determined which qualification criteria for individuals.Used various computer systems to verify client's information for accuracy. 02/2007 to 04/2013 Eligibility WorkerState Of Connecticut, Department Of Social Services  Hartford, CT Interviewed applicants and explained scope of different available benefits. Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.Scheduled appointments with applicants to gather information and explain benefits processes.Managed processing of financial assistance and food stamp benefits applications. Devised and implemented strategies to streamline eligibility verification processes. Communicated with people from various cultures and backgrounds on application process.Facilitated information and resource exchanges with external agencies to progress client applications.Trained staff on current eligibility requirements and policies. Established databases to track, analyze and automate eligibility application processes.Developed extensive fact-checking and research skills by continuously reviewing different programs and options.Assisted clients with completion of applications and paperwork. EDUCATION06/1999 Bachelor of Arts: Social WorkEastern Connecticut State University - Willimantic, CT